Jennifer Ott
Cotati
Summary
Experienced hairstylist adept in empathic communication, financial management, and problem solving. Proven ability to build lasting client relationships and optimize service delivery through effective appointment scheduling. Ready to leverage skills to enhance client experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hairstylist
Self-employed @ Salon Melrose
Healdsburg
02.2017 - Current
- Built strong client relationships through excellent communication, empathy, and customer service.
- Managed scheduling appointments to optimize service delivery and efficiency.
- Oversaw financial transactions and maintained accurate accounting records for business.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Maintained and updated customer records and detailed service history for better client management.
Hairstylist
Self-employed @ Cloud 9 Salon
Healdsburg
03.2011 - 02.2017
- Managed scheduling appointments to optimize service delivery and efficiency.
- Managed all financial transactions, balanced books, and did all accounting for business
- Trained new staff on salon procedures and best practices for client care.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Member Services Assistant
Clover Springs Community Association
Cloverdale
01.2007 - 02.2011
- Assisted residents with inquiries and provided information about community services.
- Coordinated events and activities, increasing community engagement and participation among residents.
- Supported the management team in developing community newsletters and communications.
- Handled administrative tasks, streamlining filing and correspondence management for improved office efficiency.
- Greeted members and answered inquiries in a friendly and professional manner.
- Processed payments for membership fees accurately and efficiently.
- Managed daily operations at the front desk, such as answering phones and responding to emails.
- Created promotional materials for upcoming events, programs, and services for members.
Education
Cosmetology License - Cosmetology
Redwood Empire Beauty College
Santa Rosa, CA01-2010
Some College (No Degree) - General Education
Santa Rosa Junior College
Santa RosaSkills
- Financial transaction management
- Inventory management
- Empathetic communication
- Appointment scheduling
- Client relationship management
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Data entry
- Bookkeeping
- Financial reporting
- Tax preparation
Certification
- Board of Barbering and Cosmetology License - #KK511535
Timeline
Hairstylist
Self-employed @ Salon Melrose
02.2017 - Current
Hairstylist
Self-employed @ Cloud 9 Salon
03.2011 - 02.2017
Member Services Assistant
Clover Springs Community Association
01.2007 - 02.2011
Cosmetology License - Cosmetology
Redwood Empire Beauty College
Some College (No Degree) - General Education
Santa Rosa Junior College