Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Otonko

London,ON

Summary

Driven professional with extensive experience in housekeeping and cleaning, notably at PETERSVILL AND SUITES. Excelled in maintaining high standards of cleanliness, achieving top room inspection scores, and enhancing guest satisfaction through meticulous attention to detail. Skilled in both guest relations and efficient cleaning techniques, demonstrating a strong customer service focus and a commitment to health and safety protocols.

Overview

5
5
years of professional experience

Work History

Housekeeping Room Attendant

PETERSVILL AND SUITES
01.2022 - 04.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Responded to requests from patrons for linens and toiletries.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

House Cleaner

MONTY SUITES
10.2019 - 12.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.

Cleaner

HOGIS HOTEL
01.2019 - 08.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Education

Health Care Administration Management

Fanshawe College
London , ON
12.2025

Bachelor of Science - Biochemistry

Cross River University Of Technology
Calabar Nigeria
11.2016

Skills

  • Cleaning bathrooms
  • Guest Relations
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Sorting and washing laundry
  • Folding clean laundry
  • Window Cleaning
  • Furniture polishing

Languages

English
Elementary

Timeline

Housekeeping Room Attendant

PETERSVILL AND SUITES
01.2022 - 04.2024

House Cleaner

MONTY SUITES
10.2019 - 12.2021

Cleaner

HOGIS HOTEL
01.2019 - 08.2019

Health Care Administration Management

Fanshawe College

Bachelor of Science - Biochemistry

Cross River University Of Technology

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