JENNIFER OSAWE
Birmingham,England
Summary
CAREER OBJECTIVES Dedicated professional with expertise in logistics planning and customer service, utilizing strong technical skills in Microsoft Office and CRM tools to optimize operations and exceed client expectations. Enthusiastic Inventory Control clerk, eager to contribute to the organization's mission, known for being pleasant, hardworking and reliable with exceptional interpersonal skills, motivated team player with professional demeanor and superior attention to details.
Overview
6
6
years of professional experience
Work History
INVENTORY CONTROL CLERK
LINEAGE LOGISTICS
Coleshill, Birmingham
01.2024 - Current
- Monitor inventory levels regularly to ensure they are within established limits.
- Generate inventory reports such as stock level reports
- Directed inbound and outbound logistics operations, overseeing warehouse activities, safety performance, and quality management.
- Receiving drivers upon arrival, confirming ETA of appointment and allocating drivers to the appropriate loading bays
- Booking drivers in and out, collecting and reviewing paperwork for completion and accuracy
- Booking in delivery and collection appointments using AS400 application.
- Collaborated with cross-functional teams to ensure timely fulfillment of customer orders and requests, enhancing overall service delivery.
- Provided customer support via email, phone, and in-person at the facility. through email, phone and physically at the facility.
TRANSPORT DATA ENTRY CLERK
LINEAGE LOGISTICS
Coleshill, Birmingham
10.2023 - 01.2024
- Performed general office clerical duties, including data entry, photocopying, scanning, and filing.
- Scanned dispatch and receipts notes
- Performed data entry and document classification tasks via IMSCAN for scanned dispatch and receipt notes
- Managed and organized office documents and records
- Ensured paper work is correctly filled out.
ADMINISTRATIVE ASSISTANT
YES CONSULT LIMITED
Birmingham, West midlands
08.2023 - 10.2023
- Helped customers find suitable holiday packages and plan independent and group travels.
- Made bookings and payments using online platforms.
- Answered phones and performed clerical office functions to address queries, concerns and escalating complaints to management.
- Handled client correspondence and internal communications in professional manner.
- Received, sorted and directed incoming mail to maintain good communication channels.
- Received and responded to high-volume correspondence via email and live chat.
- Safeguarded sensitive and confidential data in compliance with security best practices.
ADMINISTRATIVE ASSISTANT
ADNEK FOOD AND BEVERAGES LIMITED
07.2022 - 06.2023
- Answered and managed incoming and outgoing calls while recording accurate messages, organized and scheduled appointments.
- Developed and maintained a filing system.
- Booked travel arrangements.
- Handled client correspondence and internal communications in professional manner.
- Performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Received, sorted and directed incoming mail, inter-office messages and packages to office recipients to maintain good communication channels.
- Planned office events by reserving venues, communicating schedules and coordinating setup.
ADMINISTRATIVE AND SALES EXECUTIVE
WEDGEWOOD INTEGRATED LIMITED
07.2020 - 06.2022
- Responded to client's enquiries on products and services through phone calls, emails and chat support.
- Designed innovative selling propositions to enable product to stand out to attract and retain customers.
- Participated in sales and marketing events to establish authority in branding and networking with industry leaders to gain credibility and trust.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings. Liaised with potential customers to determine needs and provide recommendations.
- Participated in continuous product development training to maximize sales potential.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
- Advised customers on product range, price, delivery, warranties and product use.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
Education
B. Sc. - Biological Science
Cross River State University of Technology
Calabar, Cross River State, NigeriaSkills
- Shipping and receiving
- Warehouse Operations
- Storage Optimization
- Logistics Planning
- Product Identification
- Customer Service
- Technical Proficiency:
- I Microsoft Office Suite
- Ii CRM Tools (Salesforce)
- Iii Inventory Management Application (AS400)
Language
English
Timeline
INVENTORY CONTROL CLERK
LINEAGE LOGISTICS
01.2024 - Current
TRANSPORT DATA ENTRY CLERK
LINEAGE LOGISTICS
10.2023 - 01.2024
ADMINISTRATIVE ASSISTANT
YES CONSULT LIMITED
08.2023 - 10.2023
ADMINISTRATIVE ASSISTANT
ADNEK FOOD AND BEVERAGES LIMITED
07.2022 - 06.2023
ADMINISTRATIVE AND SALES EXECUTIVE
WEDGEWOOD INTEGRATED LIMITED
07.2020 - 06.2022
B. Sc. - Biological Science
Cross River State University of Technology