Jennifer Ortiz
Yucaipa,CA
Summary
Extensive experience at Arrowhead Orthopaedics as a Medical Debt Collector. Proven ability to recover lost revenue through excellent communication and relationship-building skills. Adept at maintaining HIPAA compliance while managing high call volumes and training new team members to enhance performance and efficiency.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
5
5
years of professional experience
Work History
Medical Debt Collector
Arrowhead Orthopaedics
08.2022 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Trained new team members on scripts, company services, and collection strategies.
- Established relationships with customers to encourage payment of delinquent accounts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
Cashier Team Lead
Lucian's Pizza
08.2020 - 08.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored areas for security issues and safety hazards.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2020
Skills
- HIPAA compliance
- Data entry proficiency
- Excellent communication
- Multitasking
- Verbal and written communication
- Stress tolerance
- Organization skills
- Professional demeanor
- Interpretation support
- Microsoft Word
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Debt Collector
Arrowhead Orthopaedics
08.2022 - Current
Cashier Team Lead
Lucian's Pizza
08.2020 - 08.2022
High School Diploma -
Yucaipa High School
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