Jennifer Ortiz
Yucaipa
Summary
Fluent in both Spanish and English, my background in call center operations and proficiency in POS systems have consistently driven positive outcomes, showcasing my ability to multitask and solve problems efficiently.
Overview
3
3
years of professional experience
Work History
Collector
Arrowhead Orthopaedics
Redlands
08.2022 - Current
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
76 Gas Station
Redlands
04.2023 - 08.2024
- Issued receipts, refunds, credits or change due to customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06-2020
Some College (No Degree) - Gender Studies
Crafton Hills College
Yucaipa, CASkills
- Delinquent account management
- Call center background
- Fluent in Spanish and English
- POS system operations
- Sales techniques mastery
- Punctual and reliable
- Payment processing
- Reliable multitasking abilities
- Excellent people skills
- Problem-solving
- Organization
- Computer skills
Timeline
Cashier
76 Gas Station
04.2023 - 08.2024
Collector
Arrowhead Orthopaedics
08.2022 - Current
High School Diploma -
Yucaipa High School
Some College (No Degree) - Gender Studies
Crafton Hills College