Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Ortiz

Yucaipa

Summary

Debt collection professional with strong track record in negotiating settlements and resolving account discrepancies. Known for high standards and delivering results through effective communication and strategic planning. Reliably collaborates with team members and adapts to changing priorities, showcasing expertise in negotiation and conflict resolution.

Overview

4
4
years of professional experience

Work History

Debt Collector

Arrowhead Orthopaedics
08.2022 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.

Cashier Team Lead

Lucians Pizza Parlor
11.2020 - 08.2022
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed refunds and exchanges in accordance with company policy.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Operated cash register to complete cash, check and credit card transactions.

Education

No Degree - Child Development

Crafton Hills College
Yucaipa, CA
09-2026

High School Diploma -

Yucaipa High School
Yucaipa
08-2020

Skills

  • Debt recovery strategies
  • Patience and persistence
  • Goal-oriented mindset
  • Call center experience
  • Customer research
  • Fluent in Spanish
  • New hire training
  • Collections
  • Payment plan management
  • software development
  • Microsoft office
  • Excel
  • Organizational development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Debt Collector

Arrowhead Orthopaedics
08.2022 - Current

Cashier Team Lead

Lucians Pizza Parlor
11.2020 - 08.2022

No Degree - Child Development

Crafton Hills College

High School Diploma -

Yucaipa High School

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Jennifer Ortiz