Jennifer Ortega
Hanford
Summary
Bilingual (English/Spanish) Office Assistant with experience in government, administrative support, and customer service roles. Skilled in managing confidential records, processing client applications, and streamlining office workflows. Adept at using state systems (CalSAWS, MEDS) and Microsoft Office to ensure accuracy and efficiency. Recognized for strong organizational skills, attention to detail, and the ability to assist diverse client populations with professionalism and empathy. Seeking to leverage administrative expertise in a remote or office-based support role.
Overview
6
6
years of professional experience
Work History
Office Assistant II
Kings County Human Services Agency
Hanford
01.2023 - Current
- Provide front-line assistance to 50+ clients daily, including processing applications, issuing EBT/BIC cards, and managing documentation.
- Input and verify eligibility information in CalSAWS and MEDS, ensuring compliance with state requirements.
- Maintain confidentiality of sensitive data and client records in alignment with agency policies.
- Support caseworkers by accurately routing documents, reducing backlog, and improving office efficiency.
- Recognized for delivering excellent customer service and fostering positive client experiences.
Associate / Packer
Amazon Fulfillment Center
Fresno
06.2020 - 07.2020
- Verified and packaged customer orders with 100% accuracy to meet daily production goals.
- Maintained safe, organized workstations while following strict warehouse safety protocols.
- Collaborated with team members to restock supplies and meet peak demand during high-volume shifts.
Quality Control Technician
Caro-Nut Company
Fresno
01.2020 - 05.2020
- Inspected raw materials and conducted lab testing to ensure compliance with supplier specifications.
- Calibrated and maintained laboratory equipment to deliver consistent, reliable test results.
- Documented and analyzed test outcomes, recommending corrective actions to achieve quality standards.
Education
High School Diploma -
Caruthers High School
Caruthers, CASkills
- Data entry
- File management
- Document processing
- Scheduling
- Conflict resolution
- Client support
- Bilingual communication
- CalSAWS
- MEDS
- Microsoft Office
- Multi-line phone systems
- Time management
- Adaptability
- Detail-oriented
- Teamwork
Timeline
Office Assistant II
Kings County Human Services Agency
01.2023 - Current
Associate / Packer
Amazon Fulfillment Center
06.2020 - 07.2020
Quality Control Technician
Caro-Nut Company
01.2020 - 05.2020
High School Diploma -
Caruthers High School