Jennifer Ortega
El Cajon
Summary
Diligent cashier with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with food industry and adaptable to new processes and procedures.
Overview
29
29
years of professional experience
Work History
Server
Benihana Restaurant
San Diego
06.2025 - 02.2026
- Provided excellent customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
Server
Viejas Casino
Alpine
03.2023 - 06.2025
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with kitchen staff to ensure timely food delivery.
Cashier
El Pollo Loco
El Cajon
09.2019 - 03.2021
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
- Trained new team members in cash register operation, stock procedures and customer services.
Supervisor
OshKosh B'gosh
Alpine
04.2003 - 07.2006
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
Food Runner
Barona Casino
Lakeside
09.1999 - 01.2003
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Responded quickly to customer concerns and escalated major issues to management.
- Effectively multitasked within fast-paced environment.
- Memorized dining room floor plans and understood seat number system.
Waitress
Tony’s Italian Restaurant
El Cajon
01.1997 - 01.1999
- Presented menus and answered questions regarding items.
- Served food and beverages to patrons and confirmed complete orders.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
Skills
- POS Systems
- Cash Handling
- Customer Service
- Inventory Stocking
- Cooperative Attitude
- Reliable and Responsible
- Cleaning and Sanitizing
- Employee Training
- Honest and Dependable
Timeline
Server
Benihana Restaurant
06.2025 - 02.2026
Server
Viejas Casino
03.2023 - 06.2025
Cashier
El Pollo Loco
09.2019 - 03.2021
Supervisor
OshKosh B'gosh
04.2003 - 07.2006
Food Runner
Barona Casino
09.1999 - 01.2003
Waitress
Tony’s Italian Restaurant
01.1997 - 01.1999