Jennifer Oroz
Bakersfield,CA
Summary
Dynamic Medical Assistant Team Leader with extensive experience at Western Pacific Oncology, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance office efficiency and foster positive patient relationships through exceptional communication and initiative. Skilled in electronic medical records management, ensuring accurate documentation and streamlined operations for optimal patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Fenix Health Medical Oncology Hematology
09.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 4 physicians medical facility, scheduling appointments, and handling patient inquiries.2
Medical Assistant Team Leader
Western Pacific Oncology
09.2011 - 02.2022
- Ensured timely completion of administrative duties, contributing to a well-managed medical office environment.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement in professional development.
- Promoted a safe working environment by adhering to infection control protocols in accordance with OSHA guidelines.
- Assisted with clinical procedures, ensuring physician''s instructions were followed accurately for optimal patient outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Managed approximately 100 calls, emails and or faxes from medical offices and insurance companies.
Education
Certificate of Technical Studies - Medical Assistant
Santa Barbara College
Bakersfield, CA01-2001
Skills
- Medical office procedures
- Initiative-taking
- Experience in Healthcare
- Microsoft office
- Telephone etiquette
- Referral verification
- EMR / EHR
- Decision-making
- Flexible schedule
- Insurance authorizations
- CPR certified
- Patient scheduling
- Electronic medical records
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Medical Terminology Certificate – Various accredited organizations or educational institutions.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Languages
English
Full Professional
Timeline
Medical Assistant/Receptionist
Fenix Health Medical Oncology Hematology
09.2023 - Current
Medical Assistant Team Leader
Western Pacific Oncology
09.2011 - 02.2022
Certificate of Technical Studies - Medical Assistant
Santa Barbara College
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