Jennifer O’Rourke

Keep everyone on Task. Give breaks and lunches on time. Collect and loan money to drawers. Pick up and balance drawers at the end of the night. Keep the front end picked up and tidy. Have everything set to open the next day. Jump in and help where needed. Process money orders.

• Supervised daily operations, ensuring compliance with company policies and safety regulations.
• Trained and mentored new staff on procedural standards and customer service excellence.
• Fostered a positive work environment, leading by example to boost team morale and engagement.
• Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
• Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
• Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
• Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
• Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Closing reports
• Bank deposit
• Ordering supplies and Inventory
• Janitorial cleaning
• Box office
• Concession
• Ushering
• Dealing with customer complaints
• Putting weekly order away and rotate stock
• Delegated daily tasks to team members to optimize group productivity.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Recruited and hired qualified candidates to fill open positions.
• Worked closely with customers to understand needs and resolve diverse issues.
• Assisted in store opening by setting up office space, computers and cash registers.
• Worked closely with store manager to maintain day-to-day operations.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Verified customer age requirement for alcohol or tobacco purchases.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Tracked company inventories, moved excess stock and arranged products to improve sales.