Jennifer Orellana
Northridge
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Store Manager
Lovisa
Northridge
02.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to improve customer service and sales skills.
- Oversaw inventory management, including stock replenishment and organization.
Store Manager
Lovisa
Sherman Oaks
11.2023 - 02.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to improve customer service and sales skills.
- Oversaw inventory management, including stock replenishment and organization.
Assistant Store Manager
Lovisa
Sherman Oaks
04.2022 - 05.2023
- Assisted in training and onboarding new team members for optimal performance.
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Coordinated inventory management processes to maintain stock levels and organization.
Lead Key Holder
Lovisa
Sherman Oaks
06.2021 - 03.2022
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking of merchandise.
- Trained and mentored new staff on customer service best practices.
Stylist
Lovisa
02.2021 - 06.2021
- Maintained store visual displays to enhance customer engagement and product visibility.
- Assisted customers in selecting jewelry to complement their outfits and styles.
- Provided exceptional customer service to foster a welcoming shopping environment.
- Managed inventory levels and restocked merchandise as needed throughout the store.
- Collaborated with team members to achieve sales targets and enhance team performance.
- Provided personal consultations to determine clients' styling needs and preferences.
Seasonal Worker
Lovisa
Northridge
10.2020 - 01.2021
- Assisted customers with product selection and styling advice.
- Maintained store presentation and visual merchandising standards.
- Operated cash registers and processed transactions efficiently.
- Stocked merchandise and organized displays to enhance visibility.
- Handled customer inquiries and resolved issues promptly.
Key Holder/Sales Lead
Justice Tween Brands
Sherman Oaks
10.2017 - 03.2020
- Lead daily sales floor operations, ensuring team members deliver a fun, age-appropriate, and brand-aligned experience for tween customers
- Drive revenue by meeting sales goals, upselling products, and promoting new collections
- Train and mentor associates on customer engagement, product knowledge, and brand standards
- Execute visual merchandising to maintain an appealing, trend-forward store environment
- Handle opening/closing procedures, cash management, and inventory support
- Build relationships with customers and parents to encourage brand loyalty
Skills
- Merchandising
- Operational management
- Supervising experience
- Piercing Certified
- Store management
- Retail management experience (3-5 years)
- Visual merchandising
- Team leadership
- Inventory management
- Staff training
Timeline
Store Manager
Lovisa
02.2025 - Current
Store Manager
Lovisa
11.2023 - 02.2025
Assistant Store Manager
Lovisa
04.2022 - 05.2023
Lead Key Holder
Lovisa
06.2021 - 03.2022
Stylist
Lovisa
02.2021 - 06.2021
Seasonal Worker
Lovisa
10.2020 - 01.2021
Key Holder/Sales Lead
Justice Tween Brands
10.2017 - 03.2020