Summary
Overview
Work History
Education
Languages
Timeline
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Jennifer Olero-Protulipac

Niagara-On-The-Lake,Ontario

Summary

Motivated and dependable professional looking to pursue a career in the flight accommodation Industry. Over 25 years of experience working in Canada as a Trilingual service industry employee. Dedicated to providing excellency in customer hospitality, and to creating a positive work environment. Supporting qualities include reliability, approachability, strong communication skills, and a consistent willingness to learn and adapt.

Overview

36
36
years of professional experience

Work History

Hostess

Niagara Fallsview Casino Resort (Casino Niagara)
05.2003 - Current


  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Backed up servers by checking on tables and retrieving items for guests.


Server

Secret Garden Restaurant
04.2015 - 10.2017


  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Inspected dishes and utensils for cleanliness.

Server

Great Wolf Lodge
05.2011 - 10.2012
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cashier

Tim Hortons
03.2002 - 10.2003
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.

Supervising Manager

Club Kats
01.1990 - 04.1998
  • Assisted with recruiting, hiring, educating and motivating team to maintain optimal staffing levels.
  • Provided strong leadership to enhance team productivity and morale.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Processed orders and sent to kitchen employees for preparation.

Shopkeeper

Nakasero Market
01.1989 - 12.1990
  • Trained, coached and scheduled employees to improve store upkeep and operations.
  • Assisted customers by answering questions and suggesting merchandise.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Filled orders by gathering merchandise specified in requisitions.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Kept sales receipts and maintained accounting records.
  • Tagged merchandise and neatly stocked on shelves and display areas.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Bachelor of Arts - Cosmetology

Nakawa Vocational Training College
Kampala, Uganda
09-1993

High School Diploma -

Rubaga Girls' Secondary School
09-1993

No Degree -

Smart Serve Ontario Certified
02-2023

Languages

English
Swahili
Leb-Lango
Acholi
Luganda

Timeline

Server

Secret Garden Restaurant
04.2015 - 10.2017

Server

Great Wolf Lodge
05.2011 - 10.2012

Hostess

Niagara Fallsview Casino Resort (Casino Niagara)
05.2003 - Current

Cashier

Tim Hortons
03.2002 - 10.2003

Supervising Manager

Club Kats
01.1990 - 04.1998

Shopkeeper

Nakasero Market
01.1989 - 12.1990

Bachelor of Arts - Cosmetology

Nakawa Vocational Training College

High School Diploma -

Rubaga Girls' Secondary School

No Degree -

Smart Serve Ontario Certified

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