Jennifer Okwara
Prince George,BC
Summary
Motivated and detail-oriented banking professional with 5 years of experience in customer service, financial transactions, and banking operations. Seeking to leverage expertise in financial management and customer relations. Committed to providing exceptional service and contributing to the success of the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative Trainee
7-eleven
10.2024 - Current
- Supported fellow team members during high-volume periods, showcasing adaptability and a strong work ethic.
- Contributed to the achievement of departmental goals by consistently exceeding individual performance benchmarks in key areas such as call handling times and customer satisfaction ratings.
- Collaborated with team members to improve overall efficiency and productivity in the customer service department.
- Developed strong relationships with customers, resulting in increased loyalty and retention rates.
Cashier
Save-On-Foods
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Fidelity Bank
04.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Master of Arts - Development Economics
University of Northern British Columbia
Prince George, BC05-2026
Bachelor of Arts - Economics
Micheal Okpara University of Agriculture, Umudike
Umuahia, Nigeria05-2019
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Empathy display
- Customer service excellence
- Attention to details
- Good communication skill
- Cash Handling and reconciliation
Languages
English
Native or Bilingual
Certification
WorksafeBC First Aid Training
Timeline
Customer Service Representative Trainee
7-eleven
10.2024 - Current
Cashier
Save-On-Foods
09.2024 - Current
Customer Service Representative
Fidelity Bank
04.2022 - 07.2024
Master of Arts - Development Economics
University of Northern British Columbia
Bachelor of Arts - Economics
Micheal Okpara University of Agriculture, Umudike
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