Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
Generic

Jennifer Oku

Charlottetown,PE

Summary

As a UX designer, I bring a wealth of experience in crafting seamless and intuitive digital experiences. With a keen eye for user psychology and a passion for innovation, I excel in translating complex ideas into elegant, user-friendly interfaces. My collaborative approach, coupled with a deep understanding of design principles, ensures every decision I take helps to deliver user-centric designs.

Proficient in the latest design tools and methodologies, I am dedicated to enhancing user satisfaction by seamlessly blending aesthetics with functionality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

technical support

Advantage Communications
03.2019 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Promoted efficiency among departments with prompt resolution of system issues.

Customer Service Representative

Hinduja Global Solutions
06.2018 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Arts - Sociology

University of Prince Edward Island
Charlottetown, PE
03.2021

Skills

  • Wireframing and Prototyping
  • User-Centered Design
  • Information Architecture
  • proficiency with tools like Sketch, Figma, Adobe XD, InVision
  • Time Management
  • Organizational Skills
  • Excellent Communication
  • Problem-Solving
  • Customer Relations
  • Qualitative and Quantitative Research Methods
  • Data Management
  • Active Listening
  • Critical Thinking

Certification

Google Ux design Certificate

Projects

SNACK- MAX ( 2 Months)

  • Developed user personas and user journey maps to guide the design process, ensuring a user-centric approach.
  • Designed a user-friendly, intuitive interface with a focus on optimizing the meal ordering process for simplicity and efficiency.
  • Collaborated closely with cross-functional teams, including developers and product managers, to ensure seamless integration of the app's features and functionality.
  • Created wireframes and interactive prototypes to iterate on design concepts, soliciting feedback and conducting usability testing to refine the user experience.
  • Implemented a responsive and visually appealing design that works seamlessly across various devices and screen sizes.
  • Incorporated gamification elements and loyalty features to encourage repeat usage and increase customer engagement.
  • Ensured accessibility and inclusion by adhering to WCAG guidelines, making the app usable by many users.



Skills: Adobe XD, Figma, User research, Low-Fidelity and High Fidelity Wireframes, Prototyping.

Timeline

technical support

Advantage Communications
03.2019 - Current

Customer Service Representative

Hinduja Global Solutions
06.2018 - 03.2019

Bachelor of Arts - Sociology

University of Prince Edward Island
Jennifer Oku