JENNIFER O'CARROLL
Summary
Financial professional with strong background in financial planning, investment strategies, and risk management. Known for effective collaboration and ability to adapt to changing needs while driving results. Skilled in client relations, financial analysis, and compliance. Dependable and results-focused, bringing balance of analytical skills and teamwork to achieve client goals.
Overview
20
20
years of professional experience
Work History
Financial Services Consultant, Group Retirement
Sun Life Assurance Company of Canada
06.2022 - Current
- Assisted clients in achieving their financial objectives with sound wealth management advice and personalized planning.
- Improved client financial strategies by conducting comprehensive assessments and recommending tailored solutions.
- Participated in continuous professional development opportunities.
- Mentored junior consultants, sharing expertise in financial planning techniques and best practices for client success.
- Self-motivated, with a strong sense of personal responsibility.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Discussed financial options with clients and provided informed suggestions.
- Increased portfolio performance for clients by developing customized investment plans based on individual risk tolerance and goals.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Collaborated with team members to achieve sales targets and improve overall department performance.
Licensed Executive Assistant / Associate Advisor
Vancea Financial Group
10.2019 - 06.2022
- Organized and coordinated conferences and monthly meetings.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Increased efficiency in the financial planning process by developing standardized templates for common analyses and reports.
- Facilitated clear communication between clients and financial advisors through prompt response to inquiries via phone or email.
- Provided administrative support for new account opening procedures following established compliance guidelines closely.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Volunteer Coordinator (Part-time)
Silverheights Neighbourhood Association
09.2017 - 01.2019
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Branch Operations Associate
RBC Dominion Securities
09.2015 - 01.2017
- Audited and examined financial records, checking for accuracy and compliance with established regulations.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Supported internal audit process by providing subject matter expertise on compliance-related matters.
- Maintained strict confidentiality with sensitive client data while adhering to industry regulations and standards.
- Facilitated clear communication between clients and financial advisors through prompt response to inquiries via phone or email.
Financial Advisor Assistant
London Life Insurance / Freedom 55 Financial
04.2005 - 01.2010
- Contributed to successful client meetings by preparing detailed agendas, gathering pertinent materials, and taking thorough notes for follow-up actions.
- Facilitated clear communication between clients and financial advisors through prompt response to inquiries via phone or email.
- Strengthened relationships between the firm''s wealth management division and clients by assisting with special events, seminars, and workshops.
- Monitored accounts regularly to ensure accuracy in reporting while identifying potential discrepancies or issues that required resolution.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Performed due diligence and valuation processes.
Education
Bachelor of Arts -
Brock University
Human Resources Management -
Niagara College
LLQP - Life Insurance License -
IFIC - Mutual Funds License -
Skills
- Customer relationship management
- Risk management
- Sales goals
- Teamwork and collaboration
- Quality assurance
- Change management
Key skills and characteristics
Proactively connect with customers to provide review of investments and portfolio allocations. Resolve any outstanding issues as it relates to group retirement accounts. Complete retirement ready plan for clients., Review permanent / term life insurance policies and answer inbound and outbound queries regarding coverage. Review segregated fund investments and answer questions, recommend estate planning advice, and complete all trades., Service various products including RRSP, TFSA, RIF, Non-Registered, LIRA & LIF. Complete applications and service work with clients. Attend industry training sessions to keep abreast of current market conditions and trends. Complete all trades in a timely manner using Univeris system.
Product knowledge
- Mutual Funds
- Segregated Funds
- GIC's
- Permanent Life Insurance
- Term Life Insurance
- Group Benefits
Languages
English
Native or Bilingual
Timeline
Financial Services Consultant, Group Retirement
Sun Life Assurance Company of Canada
06.2022 - Current
Licensed Executive Assistant / Associate Advisor
Vancea Financial Group
10.2019 - 06.2022
Volunteer Coordinator (Part-time)
Silverheights Neighbourhood Association
09.2017 - 01.2019
Branch Operations Associate
RBC Dominion Securities
09.2015 - 01.2017
Financial Advisor Assistant
London Life Insurance / Freedom 55 Financial
04.2005 - 01.2010
Human Resources Management -
Niagara College
LLQP - Life Insurance License -
IFIC - Mutual Funds License -
Bachelor of Arts -
Brock University
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