Open To Work
JENNIFER OBERDING
Hesperia
Work Preference
Summary
Enthusiastic Guest Services Supervisor with Forbes 4-Star hospitality experience. Proven ability to enhance guest satisfaction and lead teams through effective training and conflict resolution. Career break due to caregiving duties for terminal mother.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Live-In Caregiver
Doris Fusano/IHSS
Hesperia
10.2023 - 10.2024
- Provided complete 24-hour care for my terminally ill mother, managing all caregiving responsibilities.
- Supported daily living activities and personal care tasks to ensure her comfort and dignity.
- Ensured her quality of life through compassionate assistance during the final year of her life.
Guest Services Supervisor
Yaamava' Resort & Casino at San Manuel
Highland
04.2022 - 10.2023
- Supervised seven direct Guest Services team members and 40 per shift in a 100,000 sq. ft. Forbes Four-Star rated casino with nine guest service stations.
- Ensured smooth operations of guest services by supervising team members, responding to inquiries, and resolving issues in a prompt and professional manner, maintaining high guest satisfaction.
- Collaborated with departments to improve overall casino workflow.
- Implemented training sessions focused on Forbes hospitality best practices for team members.
- Monitored team performance daily, delivering constructive, same-day feedback on guest interactions, ensuring every interaction maintains and exceeds Forbes Four-Star standards.
Guest Services Representative
Yaamava' Resort & Casino at San Manuel
Hesperia
05.2021 - 04.2022
- Met and exceeded productivity targets by handling every interaction with Forbes 4-Star rated guest service standards.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed customers and addressed inquiries professionally to ensure positive experiences.
- Encouraged guest participation in Club Serrano loyalty program and promotions to enhance customer retention.
- Maintained accurate guest databases by updating information for better service delivery.
- Improved product knowledge on a continuous basis to provide optimal service and achieve loyalty program enrollment goals.
Skills
- Forbes 4-Star service
- Loyalty program promotion
- Training and mentoring
- Attention to detail
- Conflict resolution
- Leadership
- Verbal and written communication
- Computer skills
Certification
- San Manuel Class A Gaming License held in good standing until resignation.
Timeline
Live-In Caregiver
Doris Fusano/IHSS
10.2023 - 10.2024
Guest Services Supervisor
Yaamava' Resort & Casino at San Manuel
04.2022 - 10.2023
Guest Services Representative
Yaamava' Resort & Casino at San Manuel
05.2021 - 04.2022