Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

JENNIFER NWUDE

Brampton,ON

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Driven with strong persistence to participate in community and self-development activities. Skilled team player who works well independently. Hardworking and attentive to detail, with a proven record of accomplishments in customer support, teamwork, and organization. Eager to contribute acquired knowledge to a challenging and dynamic environment, leveraging strong analytical skills, a proactive approach, and a passion for continuous learning to drive organizational success

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

WALMART CANADA
Sault Ste Marie, Ontario
12.2021 - 04.2024
  • Met and exceeded daily service quality and performance goals
  • Assisted team members and managers with tasks to maintain productivity and meet project milestones
  • Answered basic customer questions about products or services and helped them find the appropriate personnel inside the store
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
  • Answered incoming telephone calls, providing information regarding store hours, location, and policies
  • Resolved customer inquiries, complaints, issues by providing insightful solutions.

Research Assistant

Algoma university
Sault Ste. Marie, Ontario
05.2023 - 12.2023
  • Conducted primary and secondary research to identify relevant information for project development.
  • Gathered data from various sources, including online databases, libraries, and interviews with experts.
  • Managed multiple research projects simultaneously while ensuring accurate record keeping.
  • Created detailed summaries of existing studies for use in further investigations.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.

Housekeeper

MICROTEL CANADA
Sault Ste. Marie, Ontario
04.2022 - 08.2022
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Followed safety procedures when handling hazardous materials.
  • Responded to special requests promptly to boost customer satisfaction.

Housekeeping Room Attendant

comfort inn hotel
Sault Ste. Marie
06.2021 - 12.2021
  • managing every detail of the hotel, from upkeep and maintenance to day-to-day task lists.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Cleaned rooms on the assigned list within scheduled shifts, adhering to turnaround timeframes by room type.
  • Proposed ideas or found ways to improve housekeeping services, systems, and procedures.
  • Helped guests navigate self-service platforms and mobile applications for optimal service.

Education

Bachelor of Applied Arts - Law And Justice

ALGOMA UNIVERSITY
Sault Ste. Marie
06-2024

Skills

  • Strength and resilience
  • Perfectionist
  • Critical Thinker
  • Conflict management
  • Active listening
  • Reliability
  • Multitasking
  • Adaptability
  • Excellent written and verbal communication skills
  • MS Office proficiency
  • Customer Support
  • Customer Relationship Management (CRM)

Languages

ENGLISH, Advanced (C1)

References

Available upon request

Timeline

Research Assistant

Algoma university
05.2023 - 12.2023

Housekeeper

MICROTEL CANADA
04.2022 - 08.2022

CUSTOMER SERVICE ASSOCIATE

WALMART CANADA
12.2021 - 04.2024

Housekeeping Room Attendant

comfort inn hotel
06.2021 - 12.2021

Bachelor of Applied Arts - Law And Justice

ALGOMA UNIVERSITY

Similar Profiles

CREATE PROFILE
JENNIFER NWUDE