Jennifer Nieves
Whittier
Summary
Experienced with providing attentive and personalized service to guests in fast-paced environment. Utilizes strong multitasking skills to manage orders and maintain high level of service. Track record of building rapport with patrons, ensuring repeat visits, and contributing to positive team dynamic.
Overview
12
12
years of professional experience
Work History
Cocktail Server
Los Compadres
06.2014 - Current
- Delivered exceptional customer service by promptly taking and fulfilling drink orders.
- Maintained cleanliness and organization of the bar area to ensure a welcoming environment.
- Assisted in restocking supplies and inventory management to support operational efficiency.
- Collaborated with team members to create an enjoyable atmosphere for guests.
- Engaged with customers to enhance their experience through friendly interactions.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Information Technology
Platt College
Anaheim, CA07-2023
Skills
- Cash handling
- Speed and efficiency
- Reliability and punctuality
- Stress tolerance
- POS system expertise
- Strong communication skills
- Patience and empathy
- Positive demeanor
- Knowledge of identification regulations
- Problem-solving capacity
- Hospitality and accommodation
- ABC regulations
- Ability to lift 30 pounds
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cocktail Server
Los Compadres
06.2014 - Current
Associate of Science - Information Technology
Platt College