Jennifer Nereu
San Ramon
Summary
Adaptable professional with 20 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Mendocino Farms
04.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service protocols.
- Implemented process improvements to enhance customer satisfaction and efficiency.
- Managed escalated issues, ensuring timely resolution and maintaining positive relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Whole Food Market
04.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through diligent cash handling and reconciliation practices.
- Implemented improved workflows that increased transaction speed and customer satisfaction rates.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Food Clerk
Safeway
05.2004 - 12.2024
- Customer service
- Order writing inventory control
- Filling customer product online orders
- Supervise employees
- Schedule writing
- Catering
- FIFO system keeping fresh product organized first in first out
- Processed cash, check and credit cards for customer purchases.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Assisted with new hire orientation and employee training.
- Responded quickly to meet customer needs and resolve problems.
- Developed departmental objectives, budgets, policies, procedures and strategies.
Customer Service Associate
Life is sweet bakery and cafe
08.2017 - 04.2023
- Product knowledge on gluten free food lifestyle
- Placing custom cake orders
- Taking food out to customer
- Handling money
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Served ice water, coffee, rolls and butter to patrons.
- Carried food, dishes, trays and silverware from kitchens and supply departments to serving counters.
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash.
Gas Station Attendant
Vallero
02.2010 - 11.2014
- Collected cash payments from customers and made change and charge purchases to customers’ credit cards, providing customers with receipts.
- Ordered stock, and priced and shelved incoming goods.
- Operated car washes.
- Provided product information and resolved concerns to assist customers.
- Kept periodic balance sheets of amounts and numbers of transactions.
Education
High School Diploma - undefined
San Ramon Valley High
Danville, Ca06.2000
Skills
- Organized
- Efficient and Detail-Oriented
- Upselling Products and Services
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Order and Refund Processing
- Excellent Attention to Detail
Timeline
Customer Service Representative
Mendocino Farms
04.2025 - Current
Cashier
Whole Food Market
04.2025 - Current
Customer Service Associate
Life is sweet bakery and cafe
08.2017 - 04.2023
Gas Station Attendant
Vallero
02.2010 - 11.2014
Food Clerk
Safeway
05.2004 - 12.2024
High School Diploma - undefined
San Ramon Valley High
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