Alejandro Jaramillo
Stittsville
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Store Manager/Business Co-Owner
Asile 24
08.2024 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Operations Specialist
Inland Technologies CA
09.2023 - Current
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
Mobile Detailer
The Detailing Crew
06.2021 - Current
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and coached new and existing employees to boost staff productivity.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided mobile detailing services to clients at places of employment.
- Washed cars and trucks daily for auto dealership.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Operations Manager
BravoKids North America
12.2022 - 05.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Credit Card Customer Service Representative
TD Bank
11.2022 - 04.2023
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
Sales Advisor
Best Buy Ca
08.2019 - 10.2022
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
Sales Consultant
Apex Security Integrations
11.2021 - 06.2022
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Cold called and conducted face-to-face presentations to business owners and associates.
- Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Demonstrated initiative by persistently prospecting, networking and promoting the business.
- Worked independently with minimal supervision.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Maximized customer retention by resolving issues quickly.
Store Supervisor
Levi and strauss & Co.
08.2019 - 05.2021
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Organized shift meetings to communicate and resolve issues for night operations.
- Achieved top line sales by reviewing Comp tree reports, Product Deep dive reports, and profit and loss statements to identify areas of opportunity and develop action plans.
- Built location's bench strength by recruiting and training the associates team with the outset with a focus on employee retention and talent development .
- Set clear performance expectations, provide direct feedback and promoted associate accountability for a team of up to thirty sales associates.
- Constantly met wage cost targets through diligent use of Flex model and by scheduling to the needs of the business.
- Improved salesmanship and product knowledge through One-on-One sessions of training.
- Managed most aspects of the store inventory by ensuring proper receiving procedures, partnering with loss Prevention to reconcile variances, and execution of year end inventory count by store staff rather than third party inventory company.
Education
High School Diploma -
St. Francis Xavier Catholic High School
Gloucester, ON07.2018
Skills
- Client Service
- Staff Management
- Problem-solving strength
- Customer Relations
- Staff Training
- Goal Setting
- Focus and Follow-Through
- Tenacious
- Following Instructions
Additional Information
- Jose Reyes (Inland Technologies) 343-550-4198.
- Alex Brawley (Best Buy) 506-227-9036.
Additional Languages
Spanish
Native or Bilingual
Timeline
Store Manager/Business Co-Owner
Asile 24
08.2024 - Current
Operations Specialist
Inland Technologies CA
09.2023 - Current
Operations Manager
BravoKids North America
12.2022 - 05.2023
Credit Card Customer Service Representative
TD Bank
11.2022 - 04.2023
Sales Consultant
Apex Security Integrations
11.2021 - 06.2022
Mobile Detailer
The Detailing Crew
06.2021 - Current
Sales Advisor
Best Buy Ca
08.2019 - 10.2022
Store Supervisor
Levi and strauss & Co.
08.2019 - 05.2021
High School Diploma -
St. Francis Xavier Catholic High School
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