Jennifer Nemeth
North Vancouver,BC
Summary
Dynamic individual with proven leadership experience with charitable organizations and at RBC, with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and community focused mindset. Committed to making meaningful contributions to the world and advancing organizational goals. Reliable and adaptable, with excellent skills in leadership, team collaboration, and building relationships.
Overview
17
17
years of professional experience
Work History
Branch Manager
RBC Royal Bank
04.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved client satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals, improving organizational talent, and skill set.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Cultivated lasting relationships with high-value clients, securing their loyalty through leveraging RBC partnering strategy.
- Elevated staff morale and productivity through consistent communication and practice management routines.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Assistant Branch Manager
RBC Royal Bank
04.2019 - 04.2021
- Proactively supported the Community Manager and Branch Managers in launching and implementing community structure, by engaging employees and clients, and providing market specific insights and solutions.
- Trained and mentored new employees, fostering a positive work environment.
- Enhanced client satisfaction, through employee development, coaching, and expert role modeling of retail behaviors
- Actively supported career development of employees by offering constructive feedback and job shadow opportunities.
- Trained and developed new team members in alignment with RBC strategic priorities and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits, demonstrating strong adherence to RBC policies.
Banking Advisor
RBC Royal Bank
11.2017 - 04.2019
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Exceeded individual sales targets consistently, contributing significantly towards overall branch growth.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Participated in community events to promote bank''s brand presence while fostering local connections.
- Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.
- Mentored new- to- role Assistant Branch Manager through skill building and one-on-one coaching sessions
Manager Client Care
RBC Royal Bank
11.2009 - 11.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and clients.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Client Service Representative
RBC Royal Bank
02.2008 - 11.2009
- CSR role, with cross training in Operations, Account Services, and Cash Cage
Education
Branch Compliance Officer -
Canadian Securities Institute
04-2019
Investment Funds in Canada -
Canadian Securities Institute
08-2017
General Education Diploma - Biology
Langara College
Vancouver12-2007
Skills
- Deductive reasoning ability
- Financial analysis and planning
- Multi-tasking ability
- Resourceful nature
- Event Planning
- Community Relations
- Public Speaking
- Strategic Planning
- Decision-Making
- Relationship building and management
- Verbal/written communication
- Attention to Detail
Accomplishments
- 2023 Global Citizen Award Recipient
- Various RBC Performance Awards, including Leadership Model, Gold, Silver, Bronze, and OneRBC Partnering Awards
Timeline
Branch Manager
RBC Royal Bank
04.2021 - Current
Assistant Branch Manager
RBC Royal Bank
04.2019 - 04.2021
Banking Advisor
RBC Royal Bank
11.2017 - 04.2019
Manager Client Care
RBC Royal Bank
11.2009 - 11.2017
Client Service Representative
RBC Royal Bank
02.2008 - 11.2009
Branch Compliance Officer -
Canadian Securities Institute
Investment Funds in Canada -
Canadian Securities Institute
General Education Diploma - Biology
Langara College
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