JENNIFER NAVARRO
Torrance
Summary
Detail-oriented Surgical Coordinator skilled in managing complex workloads and coordinating surgical schedules. Known for strong communication and professionalism, fostering collaboration among surgeons, patients, and medical staff to ensure timely and efficient care delivery.
Overview
6
6
years of professional experience
Work History
SURGICAL COORDINATOR / OFFICE MANAGER /Certified Medical Assistant
SOUTHERN CALIFORNIA BRAIN AND SPINE SURGERY
Montebello, CA
08.2025 - Current
- Oversaw the handling of complex workloads across multiple patients, ensuring timely and efficient care delivery
- Coordinated surgical schedules to optimize patient flow and resource allocation
- Managed communication between surgeons, patients, and medical staff
- Collaborated with multidisciplinary teams to enhance patient care quality
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
Prior Authorization Specialist /Ophthalmology Surgical Coordinator
Ocular Prosthetics, Inc. - California Ocularist
North Hollywood, CA
01.2025 - 08.2025
- Processed prior authorization requests efficiently, ensuring compliance with regulatory guidelines.
- Collaborated with healthcare providers to gather necessary documentation for approval.
- Utilized electronic health record systems to track and manage authorization workflows.
- Coordinated communication between patients and insurance companies to facilitate approvals.
- Identified and resolved discrepancies in authorization requests promptly to maintain accuracy.
Surgical Coordinator
LOS ANGELES ORTHOPEDIC SURGERY SPECIALITS
Glendale, CA
01.2024 - 12.2024
- Coordinated surgical schedules, optimizing efficiency and resource allocation for diverse orthopedic procedures.
- Developed and maintained strong relationships with healthcare professionals to streamline patient care processes.
- Implemented electronic medical record systems to enhance data accuracy and accessibility for surgical teams.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Oversaw coordination efforts for onboarding procedures of five surgeons, streamlining training and resource allocation.
Assistant General Manager
THE HABIT
Inglewood, CA
09.2022 - 12.2024
- Assisted in managing daily operations to ensure exceptional customer service and efficiency.
- Coordinated staff training programs to enhance team performance and operational consistency.
- Fostered a positive team environment through effective communication and collaboration initiatives.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Shift Manager
Raising Cane's Restaurants
Pico Rivera, CA
08.2020 - 07.2022
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members on operational procedures and company standards.
- Engaged with various restaurant locations to support the National Restaurant Openers team in driving growth across California.
- Trained and mentored new employees to maximize team performance.
Education
High School Diploma -
NORWALK HIGH SCHOOL
Norwalk, CASkills
- Strong communication skills
- Professionalism and confidentiality
- Patient coordination
- Data entry efficiency
- Stress management techniques
- Medical terminology proficiency
- Schedule coordination
- HIPAA compliance
- Office administration
- Calendar management
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
SURGICAL COORDINATOR / OFFICE MANAGER /Certified Medical Assistant
SOUTHERN CALIFORNIA BRAIN AND SPINE SURGERY
08.2025 - Current
Prior Authorization Specialist /Ophthalmology Surgical Coordinator
Ocular Prosthetics, Inc. - California Ocularist
01.2025 - 08.2025
Surgical Coordinator
LOS ANGELES ORTHOPEDIC SURGERY SPECIALITS
01.2024 - 12.2024
Assistant General Manager
THE HABIT
09.2022 - 12.2024
Shift Manager
Raising Cane's Restaurants
08.2020 - 07.2022
High School Diploma -
NORWALK HIGH SCHOOL