Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Nakano

San Francisco

Summary

Reliable [Job Title] experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable [Job Title] serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Personal Assistant

The Nakano Family
10.2014 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Helped clients to maintain independence and quality of life.
  • Coordinated appointments with medical professionals.
  • Attended meetings, took notes and tracked action items.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Personal In-Home Caregiver

IHSS-Ana Flores (recipient)
01.2017 - 01.2018
  • Administered medication as directed by physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Telephone Interviewer

Evans Research Associates
02.2003 - 03.2004
  • Gathered data and insights from participants during telephone interviews.
  • Administered phone interviews to survey participants.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Provided quality customer service to earn satisfaction ratings of 100%.

CoManager Retail Store

Cathy Jean Shoes Inc.
07.2001 - 02.2002
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Submitted orders for new inventory.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.

Receptionist

Farmers Insurance Agency
09.1994 - 12.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.``
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.

Cashier Assistant

Burlingame Stationers-A Hallmark Goldcrown Store
06.1995 - 05.1997
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Retrieved items for customers and verified prices.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Cashier

McDonald's Restaurant
02.1996 - 11.1996
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.

Education

No Degree - General Education/Criminal Justice

College of San Mateo
San Mateo, CA

High School Diploma -

San Mateo High School
San Mateo, CA
05.1997

No Degree - General Education/ Catholicism

All Souls Catholic School
South San Francisco, CA
05.1993

Skills

  • Cash Management
  • Sage 50 US Proficiency
  • Public Relations
  • Proper Phone Etiquette
  • Customer Service
  • Culinary Skills
  • Childcare Expertise
  • Employee Retention
  • Complex Problem-Solving
  • Valid Driver's License
  • Strong Problem Solver
  • Experience with [Specialties of Personal Services
  • Maintain Filing Systems
  • Bookkeeping and Basic Accounting
  • Housekeeping
  • Filing
  • Event Planning
  • a
  • Personal Calendar Oversight
  • Managing Multiple Tasks
  • Communication Skills
  • Shopping Services
  • Appointment Scheduling
  • Legal Administrative Support
  • Guest Relations
  • Dedicated Team Player
  • Problem Resolving
  • Attention to Detail

Timeline

Personal In-Home Caregiver

IHSS-Ana Flores (recipient)
01.2017 - 01.2018

Personal Assistant

The Nakano Family
10.2014 - Current

Telephone Interviewer

Evans Research Associates
02.2003 - 03.2004

CoManager Retail Store

Cathy Jean Shoes Inc.
07.2001 - 02.2002

Cashier

McDonald's Restaurant
02.1996 - 11.1996

Cashier Assistant

Burlingame Stationers-A Hallmark Goldcrown Store
06.1995 - 05.1997

Receptionist

Farmers Insurance Agency
09.1994 - 12.1999

No Degree - General Education/Criminal Justice

College of San Mateo

High School Diploma -

San Mateo High School

No Degree - General Education/ Catholicism

All Souls Catholic School

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