Jennifer Najak
Mississauga,ON
Summary
Results-oriented achiever with proven ability to exceed peronal targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. My passion is travel and I was able to create a life long career.
Overview
27
27
years of professional experience
Work History
Independent Contractor Travel Agent
Self Employed (Hosted The Travel Agent Next Door)
01.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future vacation opportunities.
- Developed and maintained strong relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire vacation lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Increased client satisfaction by delivering high-quality vacation options within budget.
- Built my brand and client base from scratch 600 distinct traveling clients.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers. Developed supplier relationships via attendance to supplier, consortia and host events and conferences.
- Sales in excess of $1 million in 2023 and $1.1 million in 2024
Corporate Travel Consultant Home Based
BCD Travel
04.2017 - 01.2021
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
- Worked with assigned multi accounts, their travelers and their assistants.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Bridal Sales Consultant
David's Bridal
01.2016 - 04.2017
- Increased bridal sales by providing personalized consultations and styling advice to brides to be.
- Listened to customer needs and desires to identify and recommend optimal products.
- Contributed to a positive store atmosphere by maintaining an organized and visually appealing sales floor.
- Provided expert guidance on wedding dress styles, fabrics, and accessories, helping brides make informed decisions for their special day.
- Coordinated trunk shows and special events to showcase new collections and generate interest from potential clients.
- Discovered a passion for sales. In my short tenure at this transitional employment, I quickly rose to top 2 salesperson at all David's Bridal retail stores Canada Wide.
Corporate Travel Consultant
CWT Travel
01.2003 - 01.2014
- Booked tickets for air, rail, hotel and ground transportation.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Maintained high level corporate accounts such as banks, mining companies, large Canadian retailers
- Over the years, was assigned to medium to large multi accounts, large onsite accounts and meetings and events.
Reservation Sales Agent
Globus Family Of Brands
01.1998 - 01.2003
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences.
- Answered incoming phone calls and addressed questions from travel agents.
- Demonstrated adaptability in learning new technologies, quickly mastering reservation software updates as needed for continued success in the role. Worked in documentation and air ticketing as well as reservations
- Maximized efficiency in handling high call volume, ensuring each agent received prompt attention while maintaining accuracy in reservations.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Traveled extensively
Education
Travel And Tourism Diploma - Travel And Tourism
Humber College
Toronto, ON01-1998
Skills
- Customer Relationship Management
- Professionalism
- Time management abilities
- Adaptability
- Sales Strategies
- Problem-solving aptitude
Languages
English
Native or Bilingual
Timeline
Independent Contractor Travel Agent
Self Employed (Hosted The Travel Agent Next Door)
01.2019 - Current
Corporate Travel Consultant Home Based
BCD Travel
04.2017 - 01.2021
Bridal Sales Consultant
David's Bridal
01.2016 - 04.2017
Corporate Travel Consultant
CWT Travel
01.2003 - 01.2014
Reservation Sales Agent
Globus Family Of Brands
01.1998 - 01.2003
Travel And Tourism Diploma - Travel And Tourism
Humber College
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