Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Jennifer Murphy

Stayner,ON

Summary

I am currently seeking part time work after being a stay at home mom. I have a strong background in customer service and am excited to get back at it and interact with customers.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Coca Cola Refreshments
04.2012 - 08.2015
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering loyalty.
  • Assisted with order processing and inventory management to streamline operations and reduce wait times.
  • Provided training and mentorship to new team members, enhancing overall team performance and knowledge.
  • Developed effective communication strategies to address customer concerns and improve service delivery.
  • Taking order from clients.

Customer Service Cashier

Blockbuster Video
08.2009 - 10.2011
  • Processed customer transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
  • Assisted customers with product inquiries, providing recommendations to enhance their shopping experience.
  • Managed inventory levels by restocking shelves and organizing merchandise for optimal visibility.
  • Resolved customer complaints promptly, fostering a positive environment and building customer loyalty.

Senior Customer Support Representative

Foresters Financial Services
11.2005 - 08.2010
  • Led resolution of complex customer inquiries, enhancing service efficiency and satisfaction.
  • Handling escalated calls from distraught members.
  • Calculating loans and partial surrenders.
  • Assisting other employees with questions regarding members coverages and/or benefits.
  • Mentored junior representatives, improving team performance and knowledge transfer.

Education

Diploma - Aesthetics

Chellsey Institute of Aesthetics
Mississauga, ON
06-2011

High School Diploma -

R.S McLaughlin
Oshawa
06-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional

Interests

I love reading, going to the gym, and sports

Timeline

Customer Service Representative

Coca Cola Refreshments
04.2012 - 08.2015

Customer Service Cashier

Blockbuster Video
08.2009 - 10.2011

Senior Customer Support Representative

Foresters Financial Services
11.2005 - 08.2010

Diploma - Aesthetics

Chellsey Institute of Aesthetics

High School Diploma -

R.S McLaughlin

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Jennifer Murphy