Jennifer M Rodriguez
Kerman
Summary
Bilingual healthcare professional seeking an Ambulatory Service Representative position at Valley Children's Healthcare. Eager to contribute strong patient service, administrative, and communication skills to support clinic operations, ensure accurate patient intake, and deliver a high-quality, family-centered experience.
Overview
6
6
years of professional experience
Work History
Scheduling Specialist
United Health Centers of the San Joaquin Valley
Fresno
04.2022 - 03.2023
- Provided outstanding customer service to internal and external customers, ensuring a positive experience.
- Answered incoming calls on a multi-line phone system, promptly addressing inquiries and concerns.
- Routed calls and messages to the appropriate department to ensure efficient communication and timely responses.
- Registered patients, obtained updated insurance information, and ensured accurate demographic details.
- Scheduled patient appointments, managed calendars, and ensured timely and efficient booking in line with departmental needs.
- Reported customer concerns and complaints to management for prompt resolution and improvement.
Jewelry Sales Associate
Sears
Fresno
01.2019 - 12.2019
- Processed customer transactions in the Point of Sale system including sales, returns, and exchanges
- Performed accurate count updates and adjustments of fine jewelry
Sales Associate
Marshalls
Clovis
01.2017 - 12.2019
- Established customer experience practices with internal and external customers
- Accurately processed and prepared merchandise for sales floor
- Accurately assisted customers with purchases and returns
Tutor
Ser-Jobs for Progress, INC.
Fresno
01.2017 - 12.2018
- Enhanced student learning by optimizing wide range of instructional approaches
- Lead groups of students in organized study sessions
- Translated English documents to Spanish for adults
Store Associate
Frutas Express
Merced
01.2017 - 12.2018
- Greeted customers and responded to all complaints in a friendly and professional manner
- Maintained a clean work area
- Assisted customers in preparing their orders
- Managed inventory; stocked shelves
Education
MBA - Health Services Administration
California State University, Chico
true07.2026
Bachelor of Science - Health Science, Health Administration
California State University, Fresno
Fresno, CA12.2021
High School Diploma -
Mendota High School
Mendota, CaSkills
- Bilingual: Fluent in Spanish & English
- Patient Registration & Scheduling
- Insurance Verification & Data Entry
- Excellent Phone Etiquette & Communication
- Effective multitasking in high-volume settings
- Customer service oriented
- Adaptable and coachable
- Strong work ethic
Volunteer Experience
Translator/Interpreter
- Helped non-English speakers understand classroom lectures., Translated in their native language teacher’s instructions on how to proceed with classroom tasks.
Timeline
Scheduling Specialist
United Health Centers of the San Joaquin Valley
04.2022 - 03.2023
Jewelry Sales Associate
Sears
01.2019 - 12.2019
Sales Associate
Marshalls
01.2017 - 12.2019
Tutor
Ser-Jobs for Progress, INC.
01.2017 - 12.2018
Store Associate
Frutas Express
01.2017 - 12.2018
MBA - Health Services Administration
California State University, Chico
Bachelor of Science - Health Science, Health Administration
California State University, Fresno
High School Diploma -
Mendota High School
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