Jennifer Moss
Oshawa
Summary
Experienced in various customer service roles and skilled at efficiently resolving customer inquiries, actively pursuing a full-time or part-time position in desired field. Solid background in handling high-stress environments, consistently receiving positive customer feedback for exceptional skills in active listening and problem-solving. Demonstrated commitment to enhancing customer satisfaction through track record of delivering exceptional service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
School Bus driver
First Student
04.2019 - Current
- Performed routine assessments each day.
- Compiled detailed driving records in compliance with regulations.
- Maintained accurate records of bus inspection results and student conduct observations.
- Adhered to set timelines for student pick-up and drop-off.
- Cleaned complete fleet of buses using specialized equipment.
- Managed various maintenance tasks in the garage.
- Actively engaged in current employment.
CSR and District Trainer
Cash 4 You
10.2011 - 06.2016
- Enhanced customer satisfaction by providing tailored assistance and solutions.
- Compiled financial reports reflecting precise cash distributions.
- Managed direct interactions with customers.
- Resolved debt issues through telephone communication and written correspondence.
- Promoted additional company offerings.
- Carried out detailed assessments of financial transactions.
- Supplied details on policies, loan interest rates, and payment deadlines.
- Simultaneously managed customer service, telecommunication tasks, and documentation.
- Provided training for new managers and customer service representatives.
- Transitioned from role to manage household duties.
Education
OSSD -
Winston Churchill Collegiate Institute
Ont06.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Customer relations
- Data entry
- Building rapport
- Client relations
- Microsoft Excel
- Customer education
- POS systems expert
- Paperwork processing
- Appointment scheduling
- Professional telephone demeanor
- Microsoft outlook
- Staff training
Languages
English
Certification
Class B, Clean driving abstract
Timeline
School Bus driver
First Student
04.2019 - Current
CSR and District Trainer
Cash 4 You
10.2011 - 06.2016
OSSD -
Winston Churchill Collegiate Institute
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