Jennifer Morua
San Diego
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Crossed-Trained and flexible.
Overview
6
6
years of professional experience
Work History
Sales Associate/Shift Lead
Sip Fresh
San Diego, CA
05.2023 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout operations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Oversaw daily operations, ensuring efficient workflow and sales goals are reached.
- Trained and mentored new team members on service protocols and product knowledge.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Church Volunteer Work
Our Lady of Sacred Heart Church
San Diego, CA
07.2020 - 03.2025
- Prepared meals for church members and guests for special events.
- Assisted with fundraising efforts to support church programs and services, raising significant funds for various causes.
- Helped with decorations and setup for church events.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Greeted guests with bulletins, directions, and friendly conversation.
Education
High School Diploma -
Hoover High School
San Diego, CA06-2023
Certificate of Technical Studies - Massage Therapy
Pacific College of Health And Science
San Diego, CA12-2026
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
- Store opening and closing
- Upselling
- Service oriented
- Customer engagement
- Food Preparation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate/Shift Lead
Sip Fresh
05.2023 - Current
Church Volunteer Work
Our Lady of Sacred Heart Church
07.2020 - 03.2025
High School Diploma -
Hoover High School
Certificate of Technical Studies - Massage Therapy
Pacific College of Health And Science