Jennifer Morrow
Rialto
Summary
Senior Account Manager with 11 years of expertise in logistics and healthcare administration. Demonstrated success in leading teams to enhance operational efficiency and implement cost-saving measures. Proficient in developing safety protocols and key performance indicators, resulting in increased customer satisfaction and compliance. Strong background in account planning, revenue growth, and relationship management, complemented by excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Account Manager
C.R. England
Colton
01.2018 - 04.2025
- Directed operations of 14 transportation coordinators and 150 drivers to ensure timely goods delivery.
- Established and enforced safety protocols, achieving compliance with DOT regulations.
- Streamlined expenditures by implementing load consolidation and backhauling strategies.
- Facilitated comprehensive audits to confirm adherence to vehicle inspection and licensing mandates.
- Developed key performance indicators (KPIs) to assess transportation operations effectiveness.
- Implemented driver training programs focused on safe driving techniques, reducing accidents.
- Cultivated relationships with vendors for timely delivery of materials and supplies.
- Examined and resolved customer complaints regarding delayed shipments or damaged products.
Office Assistant 3
The County Of San Bernardino
San Bernardino
05.2006 - 01.2018
- Coordinated all aspects of referral processes for busy medical practice.
- Reviewed patient records to identify appropriate referrals based on medical necessity and insurance criteria.
- Ensured timely submission of referral requests to specialists and healthcare facilities.
- Maintained HIPAA compliance while handling sensitive patient information in referral processes.
- Trained new staff on referral coordination processes and systems utilized by practice.
- Utilized electronic health record system to generate reports on referral metrics and performance indicators.
- Managed high-volume caseload of referrals, ensuring accuracy and attention to detail.
- Scheduled medical appointments, optimizing healthcare providers' time efficiency.
Health Information Supervisor
Loma Linda University Health
Loma Linda
01.2002 - 05.2006
- Established electronic health record system, enhancing accuracy and efficiency in record management.
- Managed maintenance and organization of medical records for large healthcare facility.
- Supervised team of 5 clerks, providing training, mentorship, and performance assessments.
- Coordinated retrieval of requested medical records for patients, insurance companies, and attorneys.
- Enforced policies to ensure compliance with HIPAA regulations.
- Implemented workflow improvements to boost productivity within Medical Records Department.
Education
Associate's degree - Business Management
ITT Technical Institute
San Bernardino03.2018
Skills
- Time management
- Microsoft Office proficiency
- Organizational abilities
- Account management
- Communication skills
- Leadership qualities
- Problem solving
- Process enhancement
Accomplishments
- Recieved 2023 Target All - Star Award
Certification
Life Agent License
References
References available upon request.
Timeline
Sr. Account Manager
C.R. England
01.2018 - 04.2025
Office Assistant 3
The County Of San Bernardino
05.2006 - 01.2018
Health Information Supervisor
Loma Linda University Health
01.2002 - 05.2006
Associate's degree - Business Management
ITT Technical Institute