Jennifer Morrow

· Enter in customer orders. Enters in RMA, debit and credit memo requests, and pre-deduction requests.

· Process customer quotations through email and phone calls.

· Responsible for answering incoming telephone calls and emails in a professional manner

· Assist my teammate with any issues that may arise.

· I do my best to follow and uphold the Pelican way.

· Assisted end users with their questions when calling in.

· Built a relationship with the customers and tried to make them feel like they could trust me with their needs.

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Monitored customer order process and addressed customer issues.
• Fostered relationships with customers to expand customer base and retain business.
• Improved overall customer purchasing experiences to promote steady revenue.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Prepared and processed contracts and order forms for new and existing customers.
• Maintained knowledge of products to educate customers on available appliance options and model variations.
• Coordinated schedules with customers for appliance deliveries, and installations.
• Greeted customers entering appliance showroom proactively and courteously.
• Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
• Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
• Approached customers and asked open-ended questions to better understand buying needs and budgets.
• Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
• Learned and persuasively presented features and benefits of appliances and kept abreast of latest product improvements.
• Shared information on product features for various items to help customers make correct buying decisions.
• Received parts and merchandise, put into inventory and put away to wait to be delivered.
• Packaged parts to be sent out of state.

• Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
• Provided notes and reports on school day activities to primary teacher.
• Engaged students in discussions to promote interest and drive learning.
• Educated students in various subjects to provide seamless transition during absence of head teacher.
• Maintained student attendance and assignment records to prevent lapses during teacher absences.
• Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
• Reported problem students to principal to maintain control of classroom.
• Built and strengthened positive relationships with students, parents and teaching staff.