Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Morrison

Sarnia,ON

Summary

Compassionate, patient, and dependable individual with a strong foundation in customer service and a passion for providing quality, person-centered care. Equipped with excellent communication, active listening, and problem-solving abilities, complemented by formal PSW training and Standard First Aid & CPR certification. Committed to promoting dignity, safety, and comfort in every aspect of care.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Marriott International
Sarnia, ON
07.2018 - 05.2025
  • Resolved customer complaints with empathy and respect
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Fido Solutions
Sarnia, ON
09.2015 - 06.2018
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanour.
  • Addressed customer requests to ensure satisfaction and foster positive service experience

Warehouse Worker

Sarnia Observer
Sarnia, ON
09.2007 - 05.2013
  • Organized warehouse space for efficient storage of products.
  • Strapped and wrapped newspapers securely to maintain integrity during transportation and delivery
  • Sorted flyers manually, ensuring accurate placement in paper insertion machine for efficient processing
  • labelled and organized news paper bundles systematically for easy access by delivery drivers

Education

Standard First Aid & CPR Certificate -

National CPR Foundation
01.2025

Personal Support Worker -

Lambton College
Sarnia, ON
01.2014

Skills

  • Compassion & Empathy
  • Active Listening
  • Patience
  • Emotional Resilience
  • Cultural Sensitivity
  • Time Management & Organization
  • Attention to Detail
  • Communication Skills
  • Problem Solving
  • Adaptability & Flexibility

Timeline

Customer Service Representative

Marriott International
07.2018 - 05.2025

Customer Service Representative

Fido Solutions
09.2015 - 06.2018

Warehouse Worker

Sarnia Observer
09.2007 - 05.2013

Standard First Aid & CPR Certificate -

National CPR Foundation

Personal Support Worker -

Lambton College

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Jennifer Morrison