Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Morrison

Sarnia,ON

Summary

Dynamic customer service representative with over 10 years of experience, excelling in conflict resolution and sales. Recognized for consistently exceeding goals and delivering exceptional service, I leverage strong communication and organizational skills to enhance customer experiences and foster loyalty.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Marriott International
07.2018 - 06.2025
  • Served guests globally with travel needs.
  • Managed approximately 30-40 incoming calls per day from customers
  • Provided information on hotels, rooms, and rates.
  • Assisted customers with bookings, cancellations, and modifications.
  • Found solutions to customer questions and concerns.
  • Offered alternatives for sold-out hotel rooms.
  • Executed troubleshooting for member accounts.
  • Handled high call volumes efficiently and timely.
  • Advanced from sales representative to Luxury team member.

Customer Service Representative

Fido Solutions
09.2015 - 06.2018
  • Assisted guests with bill payments and answered payment inquiries.
  • Provided product knowledge on phones and plans for personal needs.
  • Resolved customer complaints within 24 hours with positive outcomes.
  • Sold various phones, tablets, and accessories to customers.
  • Exceeded sales goals, ranking among top agents in the company.
  • Maintained friendly and positive customer service at all times.
  • Supported colleagues as needed.

Warehouse Worker

Sarnia Observer
09.2007 - 05.2013
  • Sorted flyers manually, ensuring accurate placement in paper insertion machine for efficient processing.
  • Strapped and wrapped newspapers securely to maintain integrity during transportation and delivery.
  • Labelled and organized newspaper bundles systematically for easy access by delivery drivers.
  • Conducted quality checks on sorted materials to ensure compliance with distribution standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Usher

Sarnia Sports & Entertainment Center
09.2004 - 03.2008
  • Processed ticket sales and guided patrons to designated seating areas efficiently.
  • Monitored arena safety protocols; provided immediate support to injured patrons until First Aid arrived.
  • Maintained clear communication with event staff regarding crowd management and safety concerns.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Maintained clean and organized venue to create pleasant experience for guests.

Education

Personal Support Worker -

Lambton College
Sarnia, ON
06.2014

National CPR Foundation
05.2025

Skills

  • Standard first aid and CPR
  • Customer service
  • Sales
  • Time management
  • Team player
  • Organizational skills
  • Communication skills
  • Computer skills
  • Microsoft Outlook
  • Microsoft Word
  • Typing skills
  • Strong work ethic
  • Conflict resolution
  • Active listening

Languages

English
Full Professional

Timeline

Customer Service Representative

Marriott International
07.2018 - 06.2025

Customer Service Representative

Fido Solutions
09.2015 - 06.2018

Warehouse Worker

Sarnia Observer
09.2007 - 05.2013

Usher

Sarnia Sports & Entertainment Center
09.2004 - 03.2008

Personal Support Worker -

Lambton College

National CPR Foundation

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Jennifer Morrison