Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jennifer Morrison

Dundalk,ON

Summary

Accomplished Sr. Supervisor at Medtronic Canada, adept in strategic planning and employee motivation, I spearheaded cost-saving initiatives and enhanced cross-departmental collaboration, significantly improving organizational effectiveness. Skilled in SAP and fostering teamwork, my leadership consistently exceeded operational goals, demonstrating a profound impact on staff development and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. Supervisor Customer Service, Endocrinology

Medtronic Canada
01.2018 - Current
  • Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
  • Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
  • Fostered a culture of continuous learning, offering ample opportunities for skill enhancement and professional growth to team members.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Spearheaded efforts to increase cross-departmental collaboration which led to a marked improvement in overall organizational synergy.
  • Championed process improvements in response to identified inefficiencies, resulting in enhanced organizational effectiveness.
  • Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
  • Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
  • Identified underperforming areas and implemented effective process improvements.

Bilingual Customer Service Supervisor

Ultramed Inc
05.2013 - 12.2017
  • Ensured compliance with company policies and procedures through regular monitoring and reinforcement of best practices.
  • Reduced customer complaints by proactively identifying potential issues and implementing solutions.
  • Facilitated cross-functional collaboration between teams to ensure efficient delivery of services while maintaining client satisfaction levels.
  • Implemented performance metrics tracking to identify areas for improvement and recognize top performers.
  • Conducted regular performance reviews, providing constructive feedback to foster professional growth within the team.
  • Supported upper management in implementing new initiatives aligned with organizational goals.
  • Developed comprehensive training materials, ensuring consistent service quality across the team.
  • Collaborated with other departments for seamless coordination during escalated situations or special requests.
  • Established strong relationships with clients by understanding their needs and delivering personalized solutions.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.

Education

Bachelor of Arts - Kinesiology

University of Western Ontario
London, ON
04-2003

Skills

  • Compliance understanding
  • Strategic Planning
  • Training and mentoring
  • Employee Motivation
  • SAP, SalesForce experience
  • Goal-Oriented
  • Employee Supervision
  • Data Analysis
  • Staff Development
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • Certified Emerge Signature Leadership Program, Medtronic - 2022
  • Everyday Coaching, Medtronic - 2022
  • Edge Leadership Simulation Workshop, Medtronic - 2019
  • REACH Award Recipient - Go Green E Conversion



Timeline

Sr. Supervisor Customer Service, Endocrinology

Medtronic Canada
01.2018 - Current

Bilingual Customer Service Supervisor

Ultramed Inc
05.2013 - 12.2017

Bachelor of Arts - Kinesiology

University of Western Ontario

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Jennifer Morrison