Jennifer Moore
Cornwall
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Xplore Inc.
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer support via phone calls and live chat, addressing inquiries, and resolving concerns in a timely manner.
- Handled high volumes of inbound/outbound phone calls and chat messages while maintaining professionalism, accuracy, and empathy in all interactions.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints, disputes, and escalations regarding charges, service interruptions, and payments.
- Achieved monthly performance goals, including response time, quality assurance, issue resolution, and customer satisfaction metrics.
- Assisted customers with a variety of billing inquiries, including payments, account updates, and discrepancies for internet services.
Dispatcher
Choice Taxi
08.2018 - 01.2021
- Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
- Answer phones cordially and addressed all customer questions.
- Assign drivers to pickups and deliveries based on availability, location
- Diligently tracked shift logs.
- Enter data in computer system and maintain logs and records of calls, activities and other information.
Server
Chinese Buffet Wing Hing
01.2011 - 09.2012
- Clean tables or counters after patrons have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Escort customers to their tables.
Education
Secondary School -
Holy Trinity Catholic School
Cornwall, ON01-2011
Skills
- Customer Service (6 years)
- Dispatching (2 years)
- Live chat support
- Call center experience
- Computer proficiency
- Active listening
- Salesforce
- Critical thinking
- Payment processing
Timeline
Customer Service Representative
Xplore Inc.
01.2021 - Current
Dispatcher
Choice Taxi
08.2018 - 01.2021
Server
Chinese Buffet Wing Hing
01.2011 - 09.2012
Secondary School -
Holy Trinity Catholic School
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