Summary
Overview
Work History
Education
Skills
Languages
Timeline
Jennifer Moodie

Jennifer Moodie

Ottawa,ON

Summary

Dynamic leader with a proven track record at Dollarama, adept in team supervision and problem-solving. Excelled in enhancing team collaboration and significantly improving customer satisfaction. Skilled in multitasking and people management, demonstrating exceptional organizational skills and reliability. Achieved notable success in staff training and daily workflow improvement, making a measurable impact on operational efficiency.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

28
28
years of professional experience

Work History

Team Leader

Dollarama
04.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

PSW

Shirley Hartman & Stephen Victor
01.2017 - 06.2018
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Assisted with feeding and monitored intake to help patients achieve nutritional
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Promoted healthy habits among patients through encouragement of regular exercise routines and balanced meal planning.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
  • Improved patient well-being by providing individualized care and developing personalized care plans.
  • Supported patients'' mental health with empathetic listening and positive reinforcement during difficult moments.
  • Maintained a safe and comfortable living environment, performing light housekeeping tasks and maintaining cleanliness.
  • Coordinated medical appointments for patients, managing schedules to ensure timely visits with healthcare providers.
  • Streamlined medication management by creating organized systems for storage and tracking of prescriptions.
  • Advocated for patient needs within the healthcare system, ensuring access to necessary resources such as therapy services or specialist referrals.
  • Developed strong relationships with patients, fostering trust through compassionate care and open communication.
  • Safeguarded patients from falls or injuries by implementing safety measures throughout the home environment.
  • Collaborated with healthcare teams to provide comprehensive support for patients'' physical, emotional, and social needs.
  • Monitored vital signs regularly to track patient health progress and promptly report any changes or concerns to healthcare providers.

PSW

The Redd Cross
05.2007 - 01.2011
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Security Officer

The Skydome
03.1998 - 03.2003
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Cashier

Canadian Tire
11.1996 - 03.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Associate of Applied Science - Law And Security

Humber College, Toronto, ON
05-1999
  • Completed College-level Coursework: [Area of Study], [School Name]
  • Recipient of academic of achievements

Certification - PSW

Career Canada, Toronto, None
06-1997
  • Graduation with Distinction, [Semester, Year]
  • Recipient of academics , [Semester, Year]

High School Diploma -

George Harvey
06-1993
  • Graduation with Distinction, 1993

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Documentation and reporting
  • Overseeing daily activities
  • Daily workflow improvement
  • Leading team meetings
  • Staff education and training
  • Cash handling
  • Flexible schedule
  • Shift scheduling
  • Evaluating employee work
  • Call center operations
  • Verbal and written communication
  • Deadline management
  • Employee training
  • Loss prevention
  • Leadership
  • Organizational skills
  • Multitasking
  • Decision-making
  • Teamwork
  • Reliability

Languages

English
Professional Working
French
Elementary

Timeline

Team Leader - Dollarama
04.2022 - Current
PSW - Shirley Hartman & Stephen Victor
01.2017 - 06.2018
PSW - The Redd Cross
05.2007 - 01.2011
Security Officer - The Skydome
03.1998 - 03.2003
Cashier - Canadian Tire
11.1996 - 03.1999
Humber College - Associate of Applied Science, Law And Security
Career Canada - Certification, PSW
George Harvey - High School Diploma,

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