Jennifer Money
Fresno
Summary
Dynamic hospitality professional with a proven track record at SpringHill Suites Marriott, excelling in guest relations. Recognized for exceptional communication and effective planning, enhancing guest satisfaction and loyalty. Skilled in managing high call volumes and implementing efficient front desk procedures to elevate the overall guest experience.
Overview
9
9
years of professional experience
Work History
Front Desk Lead
Sethi // SpringHill Suites Marriott
12.2024 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
Front Desk Associate // Social Media Manager
Axis Hotel Group // Courtyard Clovis by Marriott
02.2024 - 11.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
Restaurant Manager
Spaghetti Factory
05.2022 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Service Professional // Bartender
Darden // Olive Garden
03.2021 - 05.2022
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
House Manager
Good Company Players 2nd Space Theatre
12.2018 - 06.2020
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of patrons by staying informed about their preferences, schedules, and priorities.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
Box Office Associate
Roger Rocka's Dinner Theater
09.2016 - 06.2020
- Coordinated group sales efforts, offering personalized assistance to large parties attending events together.
- Strengthened relationships with returning customers by remembering preferences and offering personalized recommendations for upcoming events.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
Education
High School Diploma -
Clovis High School
Clovis, CASkills
- Exceptional communication
- Guest relations
- Initiative-taking
- Staff scheduling
- Marketing
- Room blocking
- Customer service
- Time management
- Hospitality services
- Credit and cash payments
- Effective planning
- Reservations
Timeline
Front Desk Lead
Sethi // SpringHill Suites Marriott
12.2024 - Current
Front Desk Associate // Social Media Manager
Axis Hotel Group // Courtyard Clovis by Marriott
02.2024 - 11.2024
Restaurant Manager
Spaghetti Factory
05.2022 - 02.2024
Service Professional // Bartender
Darden // Olive Garden
03.2021 - 05.2022
House Manager
Good Company Players 2nd Space Theatre
12.2018 - 06.2020
Box Office Associate
Roger Rocka's Dinner Theater
09.2016 - 06.2020
High School Diploma -
Clovis High School