Jennifer Mok
Vancouver,Canada
Summary
Knowledgeable HR Professional with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
17
17
years of professional experience
Work History
Director of People and Culture
BEST Service Pros
01.2024 - Current
- Strategize and collaborate with Operations, Sales, Finance and IT to execute on business initiatives
- Created recruitment strategy with use of JazzHR ATS and a team of talent acquisition specialists for sustainable growth and retention within the industry
- Position BEST as an industry leader in janitorial, maintenance and custodial services in the commercial sector to obtain and retain top talent and to secure vendor contracts
- Developed an HR Dashboard to report on employee engagement, retention, turnover, cost of hiring, grievances, and all other HR-related matters to identify trends
- Review and approve compensation and pay structures for leadership roles
- Create, review and maintain policies and procedures, organization-wide
- Develop training programs for compliance, best practice, and leadership development
Director of HR Operations BC
AgeCare
01.2023 - 01.2024
- Work with and maintain relationships with different unions, ensuring compliance with Collective Agreements resulting in fewer grievances
- Foster positive relationships with employees to create an engaging culture of trust, respect, teamwork and collaboration that increases retention
- Advise and oversee daily functions of the HR team, ensuring service levels are met
- Advise, coach, partner and collaborate with the leadership team on projects and topics such as employee engagement, talent management, training, employee recognition programs etc.
- Support and advise leadership team on recruitment, onboarding, disability management, discipline and compliance with local legislation
- Review and update policies and procedures to comply with changing laws and regulations
- Communicate with different stakeholders to provide informational updates and KPIs
- Collaborate with other departments to ensure smooth employee experience
HR Business Partner
XLMedia PLC
01.2020 - 01.2023
- Collaborated to build the People Team Strategy YoY to enhance organizational effectiveness
- Fostered strong relationships and connections with employees
- Facilitated acquisitions with focus on change management and team/process integration, acting as liaison between stakeholders which resulted in high employee retention and productivity
- Created Communications Strategy to deliver timely and relevant information to employees
- Developed fair compensation strategy and regularly benchmarked to ensure market competitiveness, increasing our candidate pool and employee retention for both Canada and US
- Developed and refined performance review cycles company-wide with timelines, clear goal-setting expectations, feedback guidelines and KPIs related to incentives to drive performance
- Co-created Global Company Policies as well as Regional Policies depending on Country/State regulations and norms, ensuring compliance within the regions
- Oversaw staffing needs, performance reviews, staff development, training procedures and coaching initiatives to manage succession planning within the organization
- Handled employee discipline and termination to address policy infractions and/or redundancies
- Lead wellness initiatives to support employee health and engagement
- Developed training workshops for managers pertaining to goal setting, time/talent/pipeline/performance management and coached managers 1:1 where necessary to enhance employee skillset
- Designed talent acquisition processes - negotiated contracts with agencies/sites, created and posted jobs, sourced, interviewed, hired and onboarded candidates and worked with multiple departments to drive efficiencies and create consistency for all hiring.
- Planned, coordinated and attended regional meetings and/or conferences globally—budgeted meetings, coordinated flights, hotels, meeting rooms, meals and itinerary and provided support on-site/off-site
- Oversaw payroll, benefits, LOA, vacation days for US and Canada using ADP and TriNet
- Provided manager/employee support for employee relations and HR queries to create a comfortable work environment where boundaries and expectations are clear
- Implemented HRIS systems to maintain employee records and analyze data and trends
HR/Operations Manager
Elements Labs
01.2019 - 01.2020
- Implemented a CRM system to manage retail and B2B leads, communication, scheduling and work orders resulting in a significant increase in client retention and repeat sales
- Created, managed and maintained business relationships with dealer groups to secure work and stay competitive in the market for long term success
- Streamlined processes for employee relations, performance management and shop operations
Assistant Sales Manager
Kia West
01.2017 - 01.2019
- Worked alongside managers to create and manage targets for sales team
- Managed and coached teams of up to 8 members, consistently delivering on KPIs by removing barriers, creating training and working on individual performance plans
- Continually refined our sales process in order to create the best buying experience for customers while maximizing company profits with resources provided
HR Director of Specialized Children Programs
Strive Living
01.2013 - 01.2016
- Partnered with multiple stakeholders in order to provide adequate care for children and youth with disabilities
- Recruited for a high profile case involving a high risk indigenous youth needing 24/7 support in a specialized home, monitored closely by MCFD
- Developed trainings, plans and strategies for youth integrating into the community
- Conducted performance reviews, provided ongoing feedback, oversaw staffing needs, and managed pipeline for the different teams in my department
- Held team building activities to boost morale both department and company-wide
- Worked with unions and managed labour relations
Recruitment, Training and Development
lululemon athletica
01.2009 - 01.2013
Education
Health Coach Certified -
Institute for Integrative Nutrition
01-2019
Bachelor of Arts - Criminology, Psychology
Simon Fraser University
Yoga Instructor - undefined
School of Bodywork and Massage
Human Resource Management Program - undefined
BCIT
01-2016
Skills
- Strong leadership, coaching and communication skills
- Organized, analytical and thoughtful decision-maker
- Experienced with both US and Canadian employee workforce
- Familiar with HRIS databases and technology
- Relationship building at all levels
- Business and strategic planning
- Employee development
- Change management
- Hiring and retention
Timeline
Director of People and Culture
BEST Service Pros
01.2024 - Current
Director of HR Operations BC
AgeCare
01.2023 - 01.2024
HR Business Partner
XLMedia PLC
01.2020 - 01.2023
HR/Operations Manager
Elements Labs
01.2019 - 01.2020
Assistant Sales Manager
Kia West
01.2017 - 01.2019
HR Director of Specialized Children Programs
Strive Living
01.2013 - 01.2016
Recruitment, Training and Development
lululemon athletica
01.2009 - 01.2013
Bachelor of Arts - Criminology, Psychology
Simon Fraser University
Yoga Instructor - undefined
School of Bodywork and Massage
Human Resource Management Program - undefined
BCIT
Health Coach Certified -
Institute for Integrative Nutrition