Jennifer Mitzner

• Supervised QA staff and mental health billing clerks
• Managed the flow and distribution of all mental health billing and all client files
• Conducted internal audits to verify compliance with state and federal regulations
• Managed data entry into computer programs
• Conducted training programs for staff in regards to all aspects of quality assurance performance
• Created, updated and implemented company wide forms, training manuals, and informational brochures
• Provided administrative support to the Director of Quality Assurance and Licensing and the Director of Mental Health
• Provided clerical support to Corporate General Counsel as the Corporate Custodian of Records
• Scheduled depositions and court appearances of medical doctors and other staff as expert witnesses
• Advised counsel on witness fees, created invoices, and performed collections of legal fees
• Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
• Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
• Educated employees on specific QA standards and confirmed maintenance of standards
• Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
• Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality assurance.
• Enhanced team collaboration, leading cross-functional meetings to discuss quality assurance findings and improvements.
• Fostered culture of continuous improvement, organizing training sessions on latest quality assurance best practices.

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• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
• Reviewed and updated customer information in database for accuracy.
• Increased client retention by providing exceptional service while managing check-in and check-out processes.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
• Improved patient satisfaction with courteous and efficient handling of appointment scheduling.