Summary
Overview
Work History
Education
Skills
Pronouns
Languages
Affiliations
Timeline
Generic

Jennifer Miller

Dunnville,ON

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

19
19
years of professional experience

Work History

Temporary Roads Supervisor – Shaver

City of Hamilton
10.2023 - Current
  • Conduct regular inspections, inspect construction and maintenance work to ensure compliance with standards and specifications
  • Develop maintenance plans for roads, sidewalks
  • Schedule and coordinate routine maintenance activities such as pothole repairs, street sweeping, and snow removal
  • Supervise maintenance crews, provide leadership and guidance to the team to ensure efficient and effective operations
  • Respond to emergencies such as accidents, natural disasters, or severe weather events that may impact road conditions
  • Maintain accurate records of road inspections, maintenance activities, and repairs
  • Communicate with residents and businesses regarding road closures, construction projects, and maintenance activities
  • Ensure compliance with local, provincial, and federal regulations related to road maintenance
  • Provide training to staff on safety procedures, new technologies, and best practices in road maintenance.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Lead Hand/ Operator Roads

City of Hamilton
07.2018 - Current
  • motivate, direct, lead and mentor subordinate staff
  • Coordinated team tasks to complete projects on time and within budget constraints.
  • Boosted overall productivity by providing hands-on training and guidance to junior team members.
  • I assist with the organization and implementation of maintenance programs, while using best practices and following all city and government policies and procedures
  • Including but not limited to TCP, daily logs, timesheets and Health and Safety.
  • Established clear expectations for performance standards within the team encouraging accountability among all members.
  • Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
  • Mentored new hires through comprehensive training programs, fostering professional growth and building strong teams.

Temporary Roads Supervisor - Binbrook

City of Hamilton
11.2021 - 01.2022
  • Daily activates include timesheets, scheduling, snow removal, Covid protocols and many other daily tasks as they arise
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Responsible for call outs of full-time staff and contractors with daily updates on weather and road conditions.

Temporary Parks Supervisor

City of Hamilton
07.2021 - 11.2021
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Conducted routine inspections to check quality and compliance with established specifications.

Roads Operator

City Of Hamilton
07.2016 - 07.2018
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Worked outside in all weather conditions.
  • Performed inspections and routine maintenance on equipment.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
  • Enhanced team productivity through clear communication and collaboration on job sites.
  • Demonstrated adaptability by effectively handling unexpected changes in project scopes, weather conditions, and client requirements.
  • Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
  • Logged activities, maintenance issues and hours worked for supervisors.
  • Reduced accidents on icy roads by skillfully applying de-icing materials like salt or sand when necessary.

Gardener 1

City of Hamilton
10.2015 - 07.2016
  • As a gardener 1 I maintained park gardens, roundabouts and traffic islands in accordance with standard horticultural practices involving weeding, pruning, mulching and watering.
  • Working in the greenhouse I followed all standard operating procedures for daily duties including taking cuttings, watering, cleaning, pruning, transplanting and IPM.
  • On a daily basis complete pre and post trip vehicle inspections in compliance with the Ministry of Transportation.
  • Operate a variety of tools and equipment including stake truck, tractor, loader and a wide variety of small gas powered equipment.
  • Perform daily greenhouse/tropical house duties with no supervision on weekends including opening and closing of greenhouses, gates, and responsibility of keys.
  • Work in accordance with Health and Safety legislation and all City of Hamilton policies and procedures related to health and safety.
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.

Gardener 2 (Roads Crew)

City of Hamilton
05.2015 - 10.2015
  • As a gardener 2 I worked with and directed a crew of 3-4 to maintain city park gardens, roundabout and traffic islands consisting of annuals, perennials, shrubs and trees in accordance with standard horticultural practices involving weeding, pruning and mulching, Also perform program set up, regular checks, maintenance and minor repairs of irrigation systems and read, follow and adjust annual planting plans to fill traffic islands with annuals in a timely fashion.
  • Responsible for completion of daily timesheets, pre and post vehicle trip inspection and traffic control sheets
  • Spring duties include soil preparation involving tilling and when required soil amendments to prepare for annual planting.
  • Implement and maintain horticulture displays during the annual Chrysanthemum show.
  • Set up and take down of work zone in accordance with Book 7 traffic control.
  • Train new students on crew on proper horticulture procedures and make sure they stay in compliance with Book 7, WHIMIS, Federal/Provincial/City roles, responsibilities, rules, regulations, policies and procedures in accordance with Health and Safety.

Gardener 2 (Rose Garden)

City of Hamilton
05.2014 - 10.2014
  • As a gardener 2 stationed in the rose garden in Gage Park I was responsible for daily care of many types of roses
  • Care included pruning, weeding, deadheading and fertilization
  • Work was unsupervised with the occasional student being directed by myself to help in the completion of daily tasks.
  • Monitor pests and diseases and apply pesticides in compliance with the Ministry of the Environment/Provincial and City polices/laws
  • Aquacide was also used on hardscapes along with horticultural vinegar.
  • Operated lawn mowers, leaf blowers and line trimmers to maintain turf areas directly around rose garden.
  • Implement and maintain horticulture displays during the annual Chrysanthemum show.

Landscape Construction Labourer/Grounds Maintenance/Office Manager

The Other Side of the Fence Inc.
01.2010 - 09.2013
  • Started as a labourer and worked my way up to lead hand/office manager
  • Lead hand/Labourer duties included installation of soft and hardscapes from hand drawn plans, maintenance of customer turf and garden areas during the spring, summer and fall season.
  • In the winter season operated a 5-ton dump truck and pick up to salt and remove snow from residential, commercial and industrial properties
  • Snow blowing and shoveling were also required.
  • Office duties consisted of bi-weekly payroll of up to 5 employees, scheduling with clients’ meetings and crews, invoicing for services rendered and filing all relevant receipts and information for tax purposes and record keeping.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Planted flowers, shrubs, trees, landscaping and sod.
  • Maintained routine landscaping schedules to boost lawn health.
  • Managed and coordinated installation of complex landscaping projects.

Construction and Maintenance Labourer/Crew Leader/Manager

Skorah Landscape Design
04.2007 - 10.2009
  • Started as a hardscape installer, installing flagstone, concrete, interlock, walls, and various other stones.
  • As a manager I was responsible for organizing crews, overseeing all crew to make sure all jobs were being completed and customers were happy with work
  • Also worked in office completing bi-weekly payroll of up to 6 employees, scheduling client and supplier meetings, invoicing for services received, quoting for potential jobs including design
  • Also met with potential clients to sell job, and payed suppliers.
  • While employed in this position I started a lawn care division
  • I was responsible for sales, marketing to new clients and the daily operation of client garden maintenance and turf maintenance.

Labourer/Crew Leader/Pesticide Technician

Garden Grove Landscaping
05.2005 - 11.2006
  • Started as a labourer cutting turf and pruning and weeding gardens for residential, commercial, industrial and condo clients
  • Quickly became a crew leader providing the same service while directing a crew of 6 people.
  • Winter season included, installation of salt boxes, shovelling, salting, snow plowing and application of liquid ice Melter.
  • As a pesticide technician I was responsible for diagnosing and monitoring insects/diseases and applying the appropriate pesticides in accordance with the Ministry of the Environment.

Education

Certificate of Completion - Construction And Maintenance

TJ Mahoney
Guelph, ON
05.2018

DIploma - Horticulture

Niagara College
Niagara-on-the-Lake, ON
06.2005

Skills

  • Training and mentoring

  • Goal-Oriented

  • Staff Management

  • Employee Motivation

  • Staff Development

  • Operations Management

  • Complex Problem-Solving

  • Business Administration

Pronouns

She/Her

Languages

English

Affiliations

  • Corresponding Secretary for the Dunnville Horticultural Society

Timeline

Temporary Roads Supervisor – Shaver

City of Hamilton
10.2023 - Current

Temporary Roads Supervisor - Binbrook

City of Hamilton
11.2021 - 01.2022

Temporary Parks Supervisor

City of Hamilton
07.2021 - 11.2021

Lead Hand/ Operator Roads

City of Hamilton
07.2018 - Current

Roads Operator

City Of Hamilton
07.2016 - 07.2018

Gardener 1

City of Hamilton
10.2015 - 07.2016

Gardener 2 (Roads Crew)

City of Hamilton
05.2015 - 10.2015

Gardener 2 (Rose Garden)

City of Hamilton
05.2014 - 10.2014

Landscape Construction Labourer/Grounds Maintenance/Office Manager

The Other Side of the Fence Inc.
01.2010 - 09.2013

Construction and Maintenance Labourer/Crew Leader/Manager

Skorah Landscape Design
04.2007 - 10.2009

Labourer/Crew Leader/Pesticide Technician

Garden Grove Landscaping
05.2005 - 11.2006

Certificate of Completion - Construction And Maintenance

TJ Mahoney

DIploma - Horticulture

Niagara College

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Jennifer Miller