Jennifer Mihailiuk
Sault Ste. Marie,ON
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
21
21
years of professional experience
Work History
Parts and Service Coordinator
Battlefield Equipment Rental
08.2020 - Current
- Coordinate services and repairs of internal and customer equipment
- Prioritize all equipment repairs and services daily
- Organize and direct all shop techs and field mechanics
- Source, order, receive and bill out parts
- Open, maintain and close all internal and customer work orders
- Open complete and close over the counter sales orders
- Maintain excellent customer relations
- Health and Safety coordinator for our branch.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Manager
Hertz Car and Truck Rental
08.2018 - 08.2020
- Prepared training manuals and protocols
- Maintained the daily functions of the rental business
- Provided excellent customer care
- Prepare and submit month end reports using excel
- Invoice accounts and follow up with unpaid invoices.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Service Coordinator
Northside Toyota
09.2016 - 08.2018
- Close service work orders and collect payments
- Make service appointments by phone or email
- Provide follow up phone calls after service visit.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Office Administrator/Parts Manager
Tracks and Wheels Equipment Broker
09.2002 - 07.2015
- Open, close and maintain all internal and customer work orders
- Submit equipment and/or labor warranties
- Submit mechanic time using payroll spreadsheet and send to head office
- Maintain fleet and equipment records with unit numbers, serial numbers and hours
- Invoice monthly, daily and weekly rentals
- Post and file invoices, work orders, petty cash and bank deposits
- Order, receive, and maintain parts inventory along with invoice parts.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Education
Public Relations Diploma -
Cambrian College
Sudbury, ON01.1997
Skills
- Needs Assessment
- Service Monitoring and Evaluation
- Resource Utilization
- Community Liaison
- Accurate Recordkeeping
- Individualized Service Plans
- Telephone Communication
- Client Advocacy
- Proficiency in Office Programs
- Goal Setting
- Multitasking Abilities
- Client Relationship Management
- Organizational Skills
Languages
English
Full Professional
Timeline
Parts and Service Coordinator
Battlefield Equipment Rental
08.2020 - Current
Manager
Hertz Car and Truck Rental
08.2018 - 08.2020
Service Coordinator
Northside Toyota
09.2016 - 08.2018
Office Administrator/Parts Manager
Tracks and Wheels Equipment Broker
09.2002 - 07.2015
Public Relations Diploma -
Cambrian College
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