Jennifer Messner
Moose Jaw,SK
Summary
Dynamic Administration Manager with a proven track record at the Moose Jaw Housing Authority, excelling in workforce skill enhancement and team building. Expert in documentation and analytical report development, I foster collaboration and drive effective tenant services, ensuring compliance and superior outcomes for over 800 units while maintaining strong community partnerships.
Overview
20
20
years of professional experience
Work History
Administration Manager
Moose Jaw Housing Authority
Moose Jaw, SK
05.2019 - Current
- Administration of all aspects of human resource management for our unionized staff of 30 employments and our non-unionized management team of 6.
- Develop and apply streamlined administrative processes for daily operations including cash management, payment administration, filing and archiving, and all aspects of superior tenant management. Maintenance of all asset inventory.
- Manage cross-functional teams, working to increased collaboration and communication throughout our organization.
- Developed and work to maintain strong relationships with community partners to provide more effective services to our tenants and the community as a whole.
- Interpret and administer provincial government policy to deliver an exceptional social housing program in our community. Work closely with various government agencies to ensure every applicant and tenant receives seamless and equitable service while maintaining confidentiality at all times.
- Provide administration support to our Board of Directors on a regular basis. Work closely with the Board to develop and maintain local policies.
Tenant Services Manager
Moose Jaw Housing Authority
Moose Jaw, SK
04.2014 - 05.2019
- Managed a small team of caring individuals to deliver and administer the social housing program in our community.
- Resolved conflicts, issues and solved problems for my team and tenants on a daily basis. Created processes for tracking concerns, information gathering, and creating solutions. Engaged in hard conversations, used de-escalation techniques, and effective listening on a regular basis.
- Oversaw the administration of tenant files for over 800 units in our community, ensuring all files successfully passed annual audits.
- Created and maintained monthly, quarterly, and annual reports for our Board of Directors and property owners.
Career Information Officer/Administrative Support
Canada-Saskatchewan Career and Employment Services
Yorkton, SK
01.2005 - 03.2013
- Received all inquiries to our office in a courteous and helpful manner and ensure everyone is treated equitably and provided with superior customer service.
- Provided assistance and resources to all clients – resume and cover letter preparation, job search, interview preparation.
- Worked effectively and respectfully with all clients to perform registration and initial intake and screening to determine needs and required services.
- Provided assistance to all Employers using www.saskjobs.ca to post job vacancies – in person, over the phone, by email, or online.
- Received all Employment Program contracts for the Southeast Region, create appropriate and organized files, confirm all required documentation is legitimate and on hand, and enter information in corresponding spreadsheets.
- Performed administrative and financial pre-audit on all contract payment requests, ensuring documentation is complete, verified, and within Employment Program guidelines, track all payments made and maintain accurate budget information.
- Received, processed, and deposited all monies received, providing documentation to Central Office in an organized and timely manner.
- Processed employee timecards biweekly and provide employee entitlement reports on a quarterly basis. Assisted employees with expense claims and inquiries.
- Provided clerical support to Management including the production and disbursement of confidential documents.
- Processed all invoices and used a Purchase Card for payment.
- Maintained a current capital asset and IT inventory list.
- Maintained confidentiality of all information processed within the Department.
Education
Office Assistant Certificate With Honours
Lethbridge College
LethbridgeSkills
- Documentation expertise with analytical report development
- Workforce skill enhancement
- Office and resource management
- Team building and motivation
- Strong Microsoft 365 skills, along with JD Edwards Homes at an intermediate level
Timeline
Administration Manager
Moose Jaw Housing Authority
05.2019 - Current
Tenant Services Manager
Moose Jaw Housing Authority
04.2014 - 05.2019
Career Information Officer/Administrative Support
Canada-Saskatchewan Career and Employment Services
01.2005 - 03.2013
Office Assistant Certificate With Honours
Lethbridge College