Jennifer Merritt
Pinole
Summary
Dedicated professional with experience at Avis Budget Group, skilled in pressure washing and exterior detailing. Proven ability to enhance customer satisfaction through thorough inspections and effective communication.
Overview
15
15
years of professional experience
Work History
Car Wash Detailer
Avis Budget Group
06.2024 - Current
- Collected and disposed of trash in vehicle console spaces and under seats.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Maintained open lines of communication with fellow detailers to create a supportive and cooperative work environment.
Unarmed Security Guard
Allied Universal Security
09.2020 - 05.2024
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Call Center Representative
East Bay Paratransit
02.2010 - 07.2020
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
Education
High School Diploma -
De Anza High School
Richmond, CASkills
- Pressure washing
- Exterior washing
- Tire dressing
- Glass treatment
Timeline
Car Wash Detailer
Avis Budget Group
06.2024 - Current
Unarmed Security Guard
Allied Universal Security
09.2020 - 05.2024
Call Center Representative
East Bay Paratransit
02.2010 - 07.2020
High School Diploma -
De Anza High School
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