Jennifer Mendoza
Anaheim
Summary
Amazing Sales Administrator with a proven track record at Paper Mart, excelling in e-commerce sales and customer satisfaction. Leveraged CRM software to enhance customer engagement and consistently exceeded sales quotas. Known for exceptional communication and problem-solving abilities, fostering lasting client relationships and driving operational improvements. Bilingual, enhancing service delivery.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Sales Administrator
Paper Mart
11.2023 - Current
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Also have customer service experience with answering calls, placing orders, purchase orders answering emails.
- Applications working with is Sales Pad, Gladly, Outlook, Microsoft word, Excel, Trello.
- Type 60+ words per minute.
Customer Service Representative
Paper Mart
02.2015 - 11.2023
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Applications worked with is Sales Pad, Outlook, Microsoft word, Excel, Gladly.
Education
General Studies
Santa Ana College
Santa Ana, California, CASkills
- CRM software
- E-commerce sales
- Attention to detail
- Customer satisfaction
- Multitasking
- Excellent communication
- Problem-solving abilities
- Professionalism
- Customer engagement
- Bilingual
- Effective customer upselling
Languages
Spanish
Professional Working
Interests
- Music
- Watching Movies and TV Shows
- Fashion and Style
- Hiking
Timeline
Sales Administrator
Paper Mart
11.2023 - Current
Customer Service Representative
Paper Mart
02.2015 - 11.2023
General Studies
Santa Ana College