Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Mendoza

Colton,CA

Summary

Dedicated to providing memorable experiences that build a loyal customer base. Consistently helping new employees understand customer desires and implementing strategies to enhance satisfaction and encourage repeat business. Organized and dependable, successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Currently seeking a full-time role that offers professional challenges and allows me to leverage my interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position as a life insurance agent. Proactive and goal-oriented professional, excelling in time management and problem-solving. Known for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Barista Trainer

STARBUCKS COFFEE COMPANY
10.2022 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Developed customized training programs tailored to individual barista needs and skill levels.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Developed and implemented successful onboarding program.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

Real Estate Agent

Kaplan
11.2024 - 06.2025

Life Insurance Agent

Kaplan
01.2025 - 03.2025

College - Human Biology

Cal State Long Beach
Long Beach, CA
08.2020 - 3 2023

High school diploma - undefined

Bassett Senior High School
La Puente, CA
08.2019 - 6 2021

Skills

Retail management

Workflow management

Employee performance management

Exceptional customer service

Hospitality service expertise

Verbal and written communication

Performance monitoring

Training program development

Performance improvements

Sales proficiency

Sales expertise

Leadership experience

Timeline

Life Insurance Agent

Kaplan
01.2025 - 03.2025

Real Estate Agent

Kaplan
11.2024 - 06.2025

Barista Trainer

STARBUCKS COFFEE COMPANY
10.2022 - Current

College - Human Biology

Cal State Long Beach
08.2020 - 3 2023

High school diploma - undefined

Bassett Senior High School
08.2019 - 6 2021
Jennifer Mendoza