Jennifer Melendez
San Jose
Summary
Motivated professional with diverse experience in customer service, healthcare, operations, and research. Proven ability to enhance communication, time management, and performance under pressure through roles as a server, Medical Assistant, and Research Assistant. Strong organizational skills and attention to detail developed as an Operational Assistant, supporting teams in fast-paced environments. Recognized for reliability, initiative, and effective collaboration with multidisciplinary teams, consistently delivering high-quality work and positive outcomes.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Server
Marufuku Ramen
Campbell
06.2025 - Current
- Provided excellent customer service in fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Handled cash transactions and processed payments efficiently.
- Trained new servers on menu items and service standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
Medical Assistant
Action Urgent Care
San Jose
04.2024 - Current
- Managed patient records using electronic health record systems.
- Prepared examination rooms and ensured cleanliness standards were met.
- Educated patients on treatment plans and medication instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Patient Care Coordinator
OPTM Saratoga
Saratoga
10.2023 - 05.2024
- Coordinated patient schedules, ensuring timely appointments and minimal wait times.
- Assisted healthcare providers with patient intake and discharge processes effectively.
- Communicated with patients regarding treatment plans and follow-up care instructions.
- Trained new staff on office procedures and patient management protocols efficiently.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Research Assistant
Nasa
Mountain View
01.2024 - 02.2024
- Operated laboratory equipment to conduct experiments under supervision.
- Conducted primary and secondary research to identify relevant information for project development.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Examined experiment results to identify potential underlying causes for scientific findings.
Operational Assistant
Stanford University, SoM
Palo Alto
03.2022 - 10.2023
- Coordinated daily operations to ensure efficient workflow and task completion.
- Managed inventory levels and organized stock for optimal accessibility.
- Assisted in the development of standard operating procedures for team efficiency.
- Coordinated efficient communication between departments to ensure timely completion of tasks.
- Planned routine operations and special projects under direction of operations manager.
Education
Bachelor of Science - Biology
San Jose State University
San Jose, California, CA12-2025
Skills
- Patient care
- Laboratory techniques
- Medical documentation
- Customer service
- Research methodology
- Data analysis
- Memory retention
- Strong work ethic
Languages
Spanish
Professional
American Sign Language
Professional
Certification
BLS - American Heart Association
Timeline
Server
Marufuku Ramen
06.2025 - Current
Medical Assistant
Action Urgent Care
04.2024 - Current
Research Assistant
Nasa
01.2024 - 02.2024
Patient Care Coordinator
OPTM Saratoga
10.2023 - 05.2024
Operational Assistant
Stanford University, SoM
03.2022 - 10.2023
Bachelor of Science - Biology
San Jose State University