Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Jennifer Medina

Northridge

Summary

Dynamic professional with extensive experience in incident management and fleet dispatching at Golden West Security. Proven ability to optimize routes and enhance communication, ensuring swift emergency response and customer satisfaction. A fast learner committed to maintaining high standards and fostering team collaboration in high-pressure environments. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Dispatcher

Golden West Securty
Pacoima
06.2022 - Current
  • Coordinated communication between security personnel and clients during incidents.
  • Documented incident reports for accurate record-keeping and follow-up.
  • Responded to emergency calls, providing immediate assistance and support.
  • Maintained organized logs of all communications and dispatched actions.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Monitored surveillance feeds to ensure facility safety and security.
  • Prepared daily work and run schedules.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.

Package Handler

Amazon
Simi Valley
12.2021 - 05.2022
  • Loaded and unloaded packages using conveyor belts and hand trucks.
  • Sorted packages by size and destination for efficient processing.
  • Followed safety protocols to maintain a safe work environment.
  • Inspected packages for damage before shipping to ensure quality control.
  • Collaborated with team members to meet daily shipping goals.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Stacked boxes onto pallets in an efficient manner.
  • Worked flexible hours, including weekends and holidays, to meet business needs.

Manager

Wendys Restaurant
Van Nuys
07.2019 - 05.2021
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored staff on food safety and customer service standards.
  • Managed inventory levels to maintain stock availability and reduce waste.
  • Implemented promotional strategies to enhance sales and customer engagement.
  • Enforced health and safety regulations to maintain a clean work environment.
  • Resolved customer complaints promptly to uphold brand reputation and loyalty.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.

Education

High School Diploma -

Northridge Academy
Granada Hills, CA
06-2012

Skills

  • Incident management
  • Communication technology
  • GPS tracking
  • Emergency response
  • Log documentation
  • Route optimization
  • Team communication
  • Time management
  • Call handling
  • Fast Learner
  • Fleet dispatching

Languages

English
Professional
Spanish
Professional

Affiliations

  • I am a full time mom to two amazing kids who love to be out in nature so im always hiking or exploring new cities and beautiful views. I play soccer on my free time with family and friends . I love to read and im big on Crime Scenes/ FBI shows si im always looking for a suspenseful time when doing so.

Timeline

Dispatcher

Golden West Securty
06.2022 - Current

Package Handler

Amazon
12.2021 - 05.2022

Manager

Wendys Restaurant
07.2019 - 05.2021

High School Diploma -

Northridge Academy

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Jennifer Medina