JENNIFER MCVEA
Victoria,BC
Summary
Resourceful and dedicated administrative professional with over 10 years of experience in office management, payroll administration, and customer service. Skilled in streamlining operations, supporting team development, and managing diverse tasks in fast-paced environments. Known for reliability, flexibility, and a strong commitment to continuous learning and organizational success.
Overview
13
13
years of professional experience
Work History
Payroll Administrator
Highbury Asset Management
Victoria, BC
01.2025 - Current
- Process payroll and benefits for 400 employees across eleven companies using ADP Workforce and Sage 50.
- Prepare weekly wage cost reports and monthly wage accrual reports for each company.
- Support and train store staff on payroll systems
- Process new hires and ROEs and WorkSafe BC claims
- Review and verify employee timecards for accuracy and completeness.
- Maintain payroll records and update employee information as necessary.
- Respond to employee inquiries regarding payroll issues and deductions.
Admin / Office Manager / HR
Urban Grocer
Victoria, BC
09.2022 - 01.2025
- Managed administrative tasks including invoicing, margin reporting, filing, and scanning.
- Promoted to Office Manager in December 2023, overseeing hiring, coaching, payroll, scheduling, and accounts payable.
- Facilitated staff meetings and created meeting agendas and meeting minutes
- Maintained office equipment and supplies.
- Supervised administrative and scanning staff.
- Work with department managers to schedule and conduct employee reviews.
Reception/Admin Assistant
Cowichan Bay Spa
Cowichan Bay, BC
08.2020 - 08.2021
- Greeted clients, managed online scheduling, and maintained exceptional customer service.
- Ensured COVID-19 safety protocols and sanitization standards.
- Streamlined office systems and created comprehensive office handbooks.
Assistant Produce Buyer
Great Greens Farm Market
Cowichan Bay, BC
07.2019 - 07.2020
- Managed inventory, purchasing, and receiving for the produce department.
- Prepared packaged salads and meal prep kits
- Cleaned produce department as needed and scheduled equipment maintenance
- Offered exemplary customer service
- Maintained good vendor relationships and helped source new vendors and produce
Cashier / Worker-Owner
Rainbow Grocery Cooperative
San Francisco, CA, USA
05.2012 - 07.2019
- Managed front-end cashier responsibilities at one of North America's largest worker-owned co-ops.
- Participated in committees addressing store operations, personnel, hiring, and conflict resolution.
- Helped to develop easily implementable customer service strategies to create a welcoming environment, and improve customer retention.
Education
Some College (No Degree) - General Studies
City College of San Francisco
San Francisco, CASkills
- Payroll & Benefits Processing
- Office Management & Operations
- Customer Service & Communication
- Staff Hiring & Training
- Cost & Vendor Management
- Data Entry & Report Generation
- Adaptability & Problem Solving
- MS Office Suite (Word, Excel, Outlook)
- QuickBooks & Sage 50
- Invoicing processes
- Scheduling coordination
- Maintaining employee records
- HR support
- Team collaboration
Timeline
Payroll Administrator
Highbury Asset Management
01.2025 - Current
Admin / Office Manager / HR
Urban Grocer
09.2022 - 01.2025
Reception/Admin Assistant
Cowichan Bay Spa
08.2020 - 08.2021
Assistant Produce Buyer
Great Greens Farm Market
07.2019 - 07.2020
Cashier / Worker-Owner
Rainbow Grocery Cooperative
05.2012 - 07.2019
Some College (No Degree) - General Studies
City College of San Francisco