Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Work Availability
Timeline
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Jennifer McNaughton

Jennifer McNaughton

Elmsdale,NS

Summary

Dynamic professional with broad experience at Alice House, specializing in client satisfaction through effective program management, and problem-solving. Demonstrated success in organizing events and creating efficient filing systems. Strong communication and organizational skills enhance client engagement and operational efficiency.

Overview

15
15
years of professional experience

Work History

Administration

Alice House
Dartmouth, NS
10.2024 - Current
  • Oversee daily organizational functions to ensure smooth operations.
  • Managed Food Program, enhancing service delivery and client satisfaction.
  • Facilitated events that engaged clients.
  • Conducted intake forms for housing services to streamline processes.
  • Provided resources to internal and external clients, addressing diverse needs.
  • Developed filing systems, improving document organization and retrieval efficiency.
  • Created spreadsheets in Microsoft Excel for accurate record-keeping and reporting.
  • Demonstrated problem-solving skills, resolving issues effectively and efficiently.

Support Worker

Regional Residential Services Society
Lower Sackville, NS
10.2023 - 07.2024
  • Supported residents with daily routines and activities to enhance quality of life.
  • Prepared nutritious meals and snacks tailored to individual dietary needs.
  • Encouraged participation in social activities to improve physical health and mental wellbeing.
  • Managed challenging behaviors using de-escalation techniques for positive outcomes.
  • Monitored client wellbeing, reporting changes or concerns to appropriate staff members.
  • Conducted safety checks and risk assessments to maintain a secure environment.
  • Assisted clients with mobility needs, including wheelchair usage and transfers.
  • Administered medication as prescribed, maintaining accurate records of schedules.

Admin Assistant

Ford Credit
Edmonton, AB
06.2018 - 03.2024
  • Collaborated with director to streamline daily operational tasks.
  • Prepared legal documents for timely distribution to lawyers.
  • Managed multiple email inboxes, ensuring prompt responses.
  • Coordinated onboarding process for new hires using computer systems.
  • Organized management vehicles to maximize efficiency in usage.
  • Arranged lunches for meetings to enhance collaboration.
  • Assisted departments with daily reports and job functions, promoting teamwork.
  • Greeted visitors professionally, addressing inquiries and directing appropriately.

Manager/Esthetician

Mimosa Day Spa
St. Albert
09.2010 - 08.2018
  • Executed hiring process, recruiting and training staff to enhance operational efficiency.
  • Managed daily spa operations, including staff scheduling, inventory control, and vendor relations.
  • Provided exceptional customer service by greeting clients and addressing inquiries about services.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Developed and enforced policies and procedures for spa services to ensure quality standards.
  • Scheduled appointments efficiently while managing client communications via multi-line phone.
  • Identified and implemented process improvements to optimize team performance and productivity.
  • Collaborated with vendors to secure quality products at competitive pricing.

Education

Some College (No Degree) - Addictions And Community Service

Willis College
Ottawa, ON
03-2023

Some College (No Degree) - Esthetics

Alberta Academy of Aesthetics
Edmonton, AB
03-2006

High School Diploma -

Sturgeon Composite High School
Namao, Alberta
09.2005

Skills

  • Hiring and recruiting
  • Inventory management
  • Problem solving
  • Customer service
  • Employee training
  • Scheduling
  • Multi-tasking
  • Microsoft Excel and Word
  • Presentation skills
  • Organizational skills
  • Quick learning
  • Communication skills
  • Crisis intervention techniques
  • Suicide prevention strategies
  • Risk assessment and management
  • First aid and CPR certification
  • Applied suicide intervention training
  • Naloxone administration training
  • WHMIS certification
  • Medication safety awareness
  • Food safety practices
  • Healthcare knowledge
  • Personal care assistance
  • Lifestyle planning for individuals
  • Conflict resolution strategies
  • Data entry and document management
  • Client intake processes
  • Event coordination skills
  • Team building activities
  • Time management techniques
  • Program and operations administration

Volunteer Experience

  • Military Family Resource Center, 1999-2008
  • Lo-Se-Ca Foundation, 2010-2018
  • Maevang Elephant Home (Thailand), 2020
  • Little Angels Center (Cambodia), 2020
  • Mustard Seed, 2021
  • Operation Friendship Seniors Society, 2019
  • Souls Harbour (Halifax), 2022
  • Ronald McDonald House, 2022-2023

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administration

Alice House
10.2024 - Current

Support Worker

Regional Residential Services Society
10.2023 - 07.2024

Admin Assistant

Ford Credit
06.2018 - 03.2024

Manager/Esthetician

Mimosa Day Spa
09.2010 - 08.2018

Some College (No Degree) - Addictions And Community Service

Willis College

Some College (No Degree) - Esthetics

Alberta Academy of Aesthetics

High School Diploma -

Sturgeon Composite High School

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Jennifer McNaughton