JENNIFER MCMULLEN
Bathurst
Summary
Experienced professional with a proven track record in management, leadership, and communication. Highly organized and detail-oriented, consistently exceeding expectations. Demonstrated ability to adapt quickly to changing environments and lead teams effectively towards success.
Overview
7
7
years of professional experience
Work History
Lead Therapist
VIVA Therapeutic Service
12.2024 - Current
- Provides ongoing support and coaching to Behavioral Interventionists including introducing client programs, updating targets, and reviewing graphing accuracy.
- Completes evaluations of Behavioral Interventionist to assess teaching skills, professional behaviors and ethical practices.
- Assists supervisory team in probing for teaching goals with clients and implementing parent training.
- Offers direct intervention with complex cases as needed.
Behavioral Interventionist
VIVA Therapeutic Services
07.2023 - 12.2024
- Utilizes Applied Behavioral Analysis principles to teach communication skills, social skills, self-help skills, academic skills, play and leisure skills.
- Creates engaging and positive learning environments by reinforcing appropriate behaviors and interacting with clients in a fun and enthusiastic manner.
- Collects and summarizes data for the clinical team to track the client’s progress; communicating as needed with supervisors to ensure continued client learning.
- Engaged in ongoing professional development related to best practices in ABA therapy.
Merchandise Coordinator
TJX Canada (Marshalls)
09.2021 - 06.2023
- Role modeled exceptional customer service and created a positive internal and external customer experience.
- Orchestrated deliveries, prioritizing the processing of merchandise to the sales floor and the creation of compelling displays.
- Took an active role in training and mentoring associates on established merchandising and processing principles using appropriate company resources and tools.
- Ensured associates complete tasks and daily activities in accordance with store plan; monitored and measured productivity and provides coaching as needed.
- Communicated accurately and effectively with senior management and associates when setting and addressing priorities; provided periodic progress reports.
Area Sales Manager
Saks OFF 5th
07.2019 - 12.2020
- Responsible for achievement of sales, controllable profit, EBITDA, payroll management, P&L performance, etc.
- Oversee the selling and service processes; provide leadership and motivation to the team in achieving sales goals, drive omni-channel growth and execution of company initiatives.
- Monitor store payroll rate; oversee store staffing, ensuring scheduling aligns with overall business needs and traffic flow.
- Develop and retain direct reports, ensure their readiness for increased responsibilities and provide a bench for internal talent who are upwardly mobile to fill critical positions.
- Participate and support in training for new company programs, procedures, and technologies.
- Consistently model and coach the selling behaviours to meet or exceed key performance indicators.
- Contribute to the development, implementation and execution of local shortage strategies and audits as per company standards; and ensure physical security standards are maintained and adjustments are initiated timely.
Selling and Service Supervisor
Saks OFF 5th
05.2018 - 07.2019
- Promoted a selling and service culture by creating a friendly environment for both customers and associates; responding directly, or through other associates, to customers needs; resolving customer service issues; and supporting associates with customer situations.
- Provided leadership and motivation to the team in achieving sales goals, driving top-line growth and executing company initiatives.
- Oversaw the operational and merchandising processes to ensure company standards were maintained and signage and pricing strategies were current and clear.
- Ensured the success of the team by effectively managing performance issues, and counseling low performing associates with a focus on time correction and/or resolution of associate performance issues.
Education
Bachelor of Arts (B.A.) - Psychology Candidate
Laurentian University
05.2028
Skills
- Professionalism
- Excellent Communication
- Analytical Thinking
- Time Management
- Adaptability
Timeline
Lead Therapist
VIVA Therapeutic Service
12.2024 - Current
Behavioral Interventionist
VIVA Therapeutic Services
07.2023 - 12.2024
Merchandise Coordinator
TJX Canada (Marshalls)
09.2021 - 06.2023
Area Sales Manager
Saks OFF 5th
07.2019 - 12.2020
Selling and Service Supervisor
Saks OFF 5th
05.2018 - 07.2019
Bachelor of Arts (B.A.) - Psychology Candidate
Laurentian University
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