Jennifer McLaughlin
20 Harpers Croft, Markham,ON
Summary
Over thirteen years of experience in fast-paced office settings and eleven years of self-employment. Hardworking, versatile, and organized team-player with expertise completing various tasks and offering support. Responsible, punctual and productive professional requiring little to no supervision.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Dr. James D. Carson, M.D./Sport Med North
Markham, ON
10.2021 - Current
- Schedule appointments based on priority of patient needs.
- Refer patient inquiries to physician and reply as needed.
- Track outstanding accounts receivable items for non-OHIP billing to ensure timely payment.
- Complete requests for medical information from specialists, insurance companies, etc. and invoice as required.
- Responsible for ongoing management of patient ticklers after reducing substantial backlog due to COVID-19.
- Collaborate with other staff to manage in-office patient visits, including preparation of rooms and equipment.
- Manage incoming patient records and ensure accurate uploading to charts.
- Preparation of correspondence and reports as required.
Freelance Writer
News Review Media Inc.
Markham, ON
04.2017 - Current
- Utilize research, interviewing, writing, editing and proofreading skills to produce engaging and error-free civic-minded content for community newspaper.
Personal Helper
Self-employed
Markham, ON
10.2011 - 08.2016
- Offered household, shopping, driving and companionship services to senior clientele.
Customer Service Representative
Workplace Safety & Insurance Board
Kitchener & Toronto, ON
02.2001 - 03.2004
- Single point of contact for construction employers, with accountability for prevention, financial and customer satisfaction outcomes.
- From February - December 2003, fulfilled interim position as analyst on project team to develop new Accounts Receivable system.
Managerial, Customer Service, Bookkeeping Roles
Details Available Upon Request.
05.1992 - 02.2001
- Completed Scotiabank management training program and held variety of managerial roles encompassing customer service, retail operations, accounting and administration; plus interim roles in customer service, sales support and bookkeeping.
Education
Bachelor of Commerce
Queen's University
Kingston, ON04.1991
Ontario Secondary School Honour Graduation Diploma
Erindale Secondary School
Mississauga, ON06.1987
Skills
- Communication, both written and verbal
- Attention to detail
- Customer service
- Time management
- Microsoft Office
- Accounting and bookkeeping skills
Volunteering
Advisor, Junior Achievement of Kitchener-Waterloo 1993-1994
Donor Assistant, Canadian Blood Services 2001-2002
Secretary, Pondside Cooperative Preschool Inc. 2006-2007
Vice-President, Pondside Cooperative Preschool Inc. 2007-2008
Team Manager and Trainer, Stouffville Thunder Lacrosse 2017-2019
Trainer, Unionville Minor Hockey Association House League Division 2016-2020
Team Manager, Unionville Jets Select Hockey, 2018-2020
Trainer, Markham Minor Hockey Association House League Division 2020-2022
Team Scheduler/Treasurer, Markham Waxers Select Hockey 2021-2022
Acknowledgements
Canadian Blood Services Donor Recognition Award (50 Donations) 07/2015
Unionville Minor Hockey Association Marzia Del Bianco Volunteer of the Year Award 2018-2019
Timeline
Administrative Assistant
Dr. James D. Carson, M.D./Sport Med North
10.2021 - Current
Freelance Writer
News Review Media Inc.
04.2017 - Current
Personal Helper
Self-employed
10.2011 - 08.2016
Customer Service Representative
Workplace Safety & Insurance Board
02.2001 - 03.2004
Managerial, Customer Service, Bookkeeping Roles
Details Available Upon Request.
05.1992 - 02.2001
Bachelor of Commerce
Queen's University
Ontario Secondary School Honour Graduation Diploma
Erindale Secondary School
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